When you receive a message titled “Document sent for acceptance” on your registered email, you have to log into your digital banking on the same day, within a specific time frame, to accept or reject the relevant document.

Log into the mobile app or web banking with your credentials.

To locate the document:

• Through the mobile app, from the top left menu choose:  Profile > My documents > To be managed. Locate the document of the transaction to open it.
• Through web banking, from the top right menu choose: Notifications > My documents > To be managed. Locate the document of the transaction and click on the 3 dots to open it.

Scroll down to the end to read the document and activate the “Agree” / “Disagree” options.

To accept the document, choose “Agree” and:

• Through the mobile app, approve the action with the 4-digit PIN of your mobile app or your biometrics.

• Through web banking, enter the 6-digit verification code you receive on your mobile and choose “Continue”.
  

To reject the document, choose “Disagree” and then choose a reason for rejection from the drop-down list.