e-Orders for Mutual Funds

Secure online process

Carry out investment transactions through the secure digital banking environment, with your personal credentials.

Simplicity and flexibility

Place orders to invest in or redeem mutual funds from your computer or mobile, wherever you are.

Executed on the next business day

Carry out the transaction at any time and the system executes it on the next business day.

Orders for mutual funds and SICAV

Through the mobile app or web banking, you place orders to:

Invest in (buy) mutual fund and SICAV shares.
Redeem (sell) mutual fund and SICAV shares.

These orders concern mutual funds you have included in your Gold portfolio managed by Alpha Asset Management MFMC or associated management companies (SICAV).

Based on your investment profile

If you choose a product that is not compatible with your profile, as determined through the compatibility questionnaire (in line with MiFID ΙΙ), an Incompatibility Acceptance Letter appears on your screen. You have to choose whether you’ll:

Accept it and conclude the transaction.
Reject it and return to the home screen.

On the next business day

Your order is executed on the next business day from the date of submission, based on the share price on that date of submission.

A business day means any day and time when Alpha Bank and the UCITS management company are open.

Through your digital banking

On your digital banking home page, locate and choose the Gold portfolio:

On the mobile app choose Details > History.
On your web banking choose the History tab.

You can see the latest daily transaction reports there. Save them on your device or use filters to search through your transactions.

Placing an investment order online

Find out in detail how to place investment orders (buy) through your digital banking, without visiting a branch.

Log into digital banking

1. Locate the Gold portfolio

Log into the mobile app or web banking with your credentials.

On the home page, locate and choose the Gold portfolio.

Attention: To carry out transactions in mutual funds and/or SICAV, the Gold portfolio must already appear on your digital banking. If you cannot see it, you can add it through web banking.

2. Place an order

Choose “Transaction Order” to the right of the portfolio on the mobile app or from the top right of the screen on web banking.
Choose “UCITS” (or mutual funds/SICAV) for the product type and “Invest” for the transaction type. Choose “Continue”.
Search for the product you are interested in, based on the asset class, issuer, currency and product name/ISIN. Choose “Continue”.
Read the Key Information Document (PRIIP/KID) we send you by email and enter the amount you want to invest. Choose “Continue”.

3. Confirm the order

Confirm the details of your investment order.

Tick all 3 boxes appearing under the transaction details and then choose “Next”.

To conclude the order:

Through the mobile app, approve the action with the 4-digit PIN of your mobile app or your biometrics.
Through web banking, enter the 6-digit verification code you receive on your mobile.

The order has been successfully placed and will be executed on the next business day.

You can download the transaction receipt that includes all the details (product, amount, investment fees, order entry and execution dates).

Placing a redemption order online

Find out in detail how to place redemption orders (sell) through your digital banking, without visiting a branch.

Log into digital banking

1. Locate the Gold portfolio

Log into the mobile app or web banking with your credentials.

On the home page, locate and choose the Gold portfolio.

Attention: To carry out transactions in mutual funds and/or SICAV, the Gold portfolio must already appear on your digital banking. If you can’t see it, you can add it through web banking.

2. Place an order

Choose “Transaction Order” to the right of the portfolio on the mobile app or from the top right of the screen on web banking.
Choose “UCITS” (or mutual funds/SICAV) for the product type and “Redemption” for the transaction type. Choose “Continue”.
Search for the product you wish to redeem and choose whole or partial redemption. If you choose partial redemption, you must fill in the number of shares you wish to redeem. Choose “Continue”.

3. Confirm the order

To conclude the order:

Through the mobile app, approve the action with the 4-digit PIN of your mobile app or your biometrics.
Through web banking, enter the 6-digit verification code you receive on your mobile.

The order has been successfully placed and will be executed on the next business day.

You can download the transaction receipt that includes all the details (product, amount, investment fees, order entry and execution dates).

No digital banking?

Get your digital banking credentials in no time, without visiting a branch.

Gold portfolio

For investment transactions and complete control.

Investment options

Access to mutual funds, bonds and term deposits.

Documents online

To manage documents for investment transactions.

UCITS HAVE NO GUARANTEED RETURNS AND PAST PERFORMANCE DOES NOT GUARANTEE FUTURE RETURNS.