myAlpha Code Service

Support Center for Business
e-Banking
myAlpha Code Services

What is myAlpha Code Service?

It is an additional level of security for your sensitive myAlpha Web transactions. By activating myAlpha Code service, you gain access to all myAlpha Web available options, while at the same time sensitive transactions take place with even greater security.

Why should I activate myAlpha Code Service?

By activating myAlpha Code Service, you have access to additional options for transactions, such as:

fund transfers to Alpha Bank accounts which you have not registered in your profile.
remittances to other domestic or foreign banks.
simple imports from EU countries
standing orders for fixed-amount fund transfers at regular intervals to Alpha Bank accounts of third parties.
payments to cards issued by Alpha Bank that are not registered in your profile or payments to cards issued by other domestic banks.
management of your myAlpha Web subscription (profile) by
- changing user rights or deleting Alpha Bank products
- changing the upper limits of your subscription
- change of the personal data of your subscription

How can I activate myAlpha Code?

To activate myAlpha Code, visit the Alpha Bank Branch you work with, as a legal representative of your company, and sign the relevant documents. Activation is completed on the spot in the case you request to receive myAlpha Code via Viber/SMS.

The use of myAlpha Code device requires its activation via myAlpha Web (menu Services> myAlpha Code), once you receive it from the Branch you work with.

Please note that activation of myAlpha Code is not obligatory for all approving levels of a subscription.

What is the cost?

For business subscriptions, the cost to activate the service is Euro 12.00 annually per activated user.

Is myAlpha Code always required to log in to myAlpha Web?

You can connect to your subscription without the use of myAlpha Code, to carry out informative transactions. myAlpha Code is obligatory only for certain monetary transactions, such as money transfers, simple imports, management of your subscription profile etc.

How does it work?

Each time you choose to carry out one of the above transactions you will be sent a 6-digit myAlpha Code, produced solely for the execution of that transaction, to your mobile phone via Viber, or via SMS if you have not installed the Viber application on your mobile phone or you have disabled data on your mobile phone.

myAlpha Code via Viber/SMS is obligatory for individual businesses and the self-employed, provided they wish to use the myAlpha Code service. Alternatively, corporate subscriptions, other than individual businesses and the self-employed, may choose to generate myAlpha Codes via the myAlpha Code Device.

Activation of the device requires that the legal representative of the Company follows these steps:

Apply for the activation of myAlpha Code service using the myAlpha Code device at the Branch the Business collaborates with
Receive myAlpha Code Device from the Branch, following a notification
Hand over the device to the user
Activation of the myAlpha Code Device by the user via myAlpha Web (menu Services> myAlpha Code) using the relevant Device Activation Code.

The security of your transactions also depends on you

myAlpha Code additional passwords, whether sent to your mobile phone via Viber/SMS or whether generated by the myAlpha Code device, cannot be used by a third party to carry out transactions via your subscription, unless this person knows your Username and Password.

To safeguard your subscription:

Never disclose your myalpha Code additional passwords and never hand your myAlpha Code device to other persons (company employees or third parties).
Memorise your Username and Password and do not store them together with the device or your mobile phone.
Install software to your computer for protection against viruses (Firewall, Antivirus, Antispyware).

Get more information about the safety that myAlpha Web provides you with, as well as other practical security tips.

Secure electronic transactions

The security of your transactions is our priority. We ask our Customers to follow the guidelines for the security of electronic transactions provided by Alpha Bank, especially at this time that phishing attacks have significantly increased.