IT Services

Alpha Supporting Services specializes in the provision of IT Services for the banking sector, for which it has developed solutions that cover all business activities. It thus innovates by offering solutions in the “Banking-as-a-Service” model.

The service catalogue of the Company includes the following areas:

  • Core Banking systems: Deposits, loans, payments, investment products, letters of guarantee, etc.
  • Alternative networks: web and mobile banking.
  • Anti-Money Laundering and fraud prevention: transaction evaluation, access and check on transaction ban list, payment control, risk assessment, client profile creation
  • Collections: management of non-performing loans, creation of follow-up strategies, support of personal contact with Clients, export of files for use by debtor notification companies
  • Loan application management and decision support: registering and running loan applications through workflows, assessing requests based on criteria, risk calculation, proposal for handling by competent units.
  • Risk management: Client credit ratings, decision support for credit limits, behavior forecasting, early detection of non-performing loans.
  • HR management: payroll, payslip, leave management
  • Property Valuation
  • Enterprise Resource Planning (ERP): strategic decision making for middle to large commercial and industrial companies
  • GDPR Compliance Management: Requests and Consent Management, Complaints Handling, Supplier Compliance management, Audit Management, Breach Management.

    In addition, it provides a complete set of hosting and IT management services covering the following functions:

  • Infrastructure hosting
  • Systems management
  • Storage and backup management
  • Database management
  • Telecommunication and network management
  • Security infrastructure management
  • Design and Implementation of Disaster Recovery Infrastructures
  • End user support
Secure electronic transactions
The security of your transactions is our priority. We ask our Customers to follow the guidelines for the security of electronic transactions provided by Alpha Bank, especially at this time that phishing attacks have significantly increased.

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