Information about the company

Alpha Supporting Services was founded in 2007 and is a wholly owned subsidiary of the Alpha Bank Group. The Company’s activities include the development, provision and management of integrated IT services, the provision of a wide range of consulting, management, re-engineering as well as financial and strategy design services.

Alpha Supporting Services is the main IT service provider for all Alpha Bank group subsidiaries in Greece and abroad as well as Alpha Bank Greece. The Company is staffed by highly trained technical and administrative personnel, with long experience in complex IT systems and solutions and unmatched expertise in the operations of financial institutes. The Company owns extensive, state-of-the-art, high-availability data center facilities, which host the centralised IT services offered. The IT infrastructure is supported by system and application management services as well as end-user technical support (service desk).

The IT service portfolio includes core and peripheral banking, electronic banking, risk management, Customer management, workflow application management, business intelligence and analysis systems. The Company has successfully delivered numerous business-critical and highly complex banking IT projects.

Alpha Supporting Services is one of the first companies in Greece which has been certified according to the following international standards: ISO 20000-1:2018 for IT Service Management, ISO 9001:2015 for Quality Management as well as the ISO 22301:2019 for Business Continuity Management. These certifications guarantee the level of the design, provision, support, availability and continuity of the IT services the Company provides. Additionally, the Company has been certified according to ISO 27001:2013 for Information Security Management and BS 10012:2017 and Bureau Veritas Technical Standard related to personal data protection, for Personal Information Management, which ensure the confidentiality, integrity and availability of the information processed as well as compliance with the General Data Protection Regulation (GDPR). Furthermore, the Company has been certified according to ISO 14001:2015 for Environmental Management as well as ISO 45001:2018 for Occupational Health & Safety Management, which ensure compliance to the relevant legal and regulatory framework. Last but not least, the Company was verified for accurately measuring and reporting its greenhouse gases and removals, against ISO 14064-1:2018, thus reinforcing its transparency and credibility towards its customers, shareholders and regulatory bodies.