How this scam works
You need to be extremely cautious with these fraudulent emails, as they do look quite real. They may contain very accurate copies of logos, features and texts.
They use words and expressions to create a sense of urgency, and prompt you to download an attachment to your device or follow a link.
If you happened to follow such a link and shared your company’s e-Banking credentials or authorized a transaction you did not carry out with the 6-digit myAlpha Code you received through Viber, SMS or the myAlpha Code device, you must contact us immediately on +302103260000. After listening to the recording, say “suspicion of fraud” and your call will be immediately directed to an Alpha Bank employee.
For fraud-related issues, our helpline is available 24/7. In addition, forward any suspicious emails you may have received to us at ebankingsupport@alpha.gr and then delete them without taking any further action.
How to protect yourself
To better protect yourself, you can look out for specific signs that point to a suspicious email.
Links
You must be cautious with these, too, as the title of the link may be different from the address it leads to.
To check whether there is a discrepancy between the title and the address the link will redirect you to, you only need to hover your mouse pointer over the link without actually clicking on it.
