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Digital banking

e-Orders for mutual funds and SICAV

Carry out investment transactions in mutual funds and SICAV online, through your digital banking.

The next day in investment transactions

Convenience on the go

With e-Orders, you can place orders to invest in or redeem mutual funds in a flash, from your mobile or computer. All you need are your digital banking credentials.

Place the order at any time and the system executes it on the next business day.

Discover all your options

For placing orders online and searching for previous transactions.

Orders for mutual funds and SICAV

Through the mobile app or web banking, you place orders to:

  • Invest in (buy) mutual fund and SICAV shares.
  • Redeem (sell) mutual fund and SICAV shares.

All orders involve products you already have in your portfolio.

Based on your profile

If the product you have chosen is not compatible with your profile, as determined through the compatibility questionnaire, an incompatibility acceptance letter shows up on your screen. You have to choose whether you’ll:

  • Accept it and conclude the transaction.
  • Reject it and return to the home screen.

On the next business day

Your order is executed on the next business day (date of submission), based on the share price on that date of submission.

A business day means any day and time when Alpha Bank and the UCITS management company are open.

Through your digital banking

On your digital banking home page, locate and choose the portfolio:

  • On the mobile app choose Details > History.
  • On your web banking choose the History tab.

You can see the latest daily transaction reports there. Save them on your device or use filters to search through your transactions.

How to place an investment order online

Find out in detail how to place investment orders (buy) through your digital banking, without visiting a branch.
Log into digital banking

1. Find your portfolio

Log into the mobile app from your mobile or web banking from your computer, with your credentials.

On the home page, locate and choose your portfolio.

Attention: To carry out transactions in mutual funds and/or SICAV, the Alpha Private Bank portfolio must already appear on your digital banking. If you cannot see it, you can add it  through web banking.

2. Place an order

  • Choose “Transaction Order” to the right of the portfolio on the mobile app or from the top right of the screen on web banking.
  • Choose “UCITS” (or mutual funds/SICAV) for the product type and “Invest” for the transaction type. Choose “Continue”.
  • Search for the product you are interested in, based on the asset class, issuer, currency and product name/ISIN. Choose “Continue”.
  • Read the Key Information Document (PRIIP/KID) we send you by email and enter the amount you want to invest. Choose “Continue”.

3. Confirm the order

Confirm the details of your investment order.

Tick all 3 boxes appearing under the transaction details and then choose “Next”.

To conclude the order:

  • Through the mobile app, approve the action with the 4-digit PIN of your mobile app or your biometrics.
  • Through web banking, enter the 6-digit verification code you receive on your mobile.

The order has been successfully placed and will be executed on the next business day.

You can download the transaction receipt that includes all the details (product, amount, investment fees, order entry and execution dates).

To view your order history, find your Alpha Private Bank portfolio in your history.

How to place a redemption order online

Find out in detail how to place redemption orders (sell) through your digital banking, without visiting a branch.
Log into digital banking

1. Find your portfolio

Log into the mobile app from your mobile or web banking from your computer, with your credentials.

On the home page, find and choose your Alpha Private Bank portfolio.

Attention: To carry out transactions in mutual funds and/or SICAV, the Alpha Private Bank portfolio must already appear on your digital banking. If you cannot see it, you can add it through web banking.

2. Place an order

  • Choose “Transaction Order” to the right of the portfolio on the mobile app or from the top right of the screen on web banking.
  • Choose “UCITS” (or mutual funds/SICAV) for the product type and “Redemption” for the transaction type. Choose “Continue”.
  • Search for the product you wish to redeem and choose whole or partial redemption. If you choose partial redemption, you must fill in the number of shares you wish to redeem. Choose “Continue”.

3. Confirm the order

To conclude the order:

  • Through the mobile app, approve the action with the 4-digit PIN of your mobile app or your biometrics.
  • Through web banking, enter the 6-digit verification code you receive on your mobile.

The order has been successfully placed and will be executed on the next business day.

You can download the transaction receipt that includes all the details (product, amount, investment fees, order entry and execution dates).

How to add your portfolio

Log into web banking, using your digital banking credentials:

  • Scroll down on the home screen (Overview). Under “Credit and Prepaid Cards” and “Loyalty Programme”, choose: Add another product > Alpha Bank.
  • Choose “Investment” for the product type from the drop-down list.
  • Choose “Alpha Private Bank Portfolio” for the investment type from the drop-down list.
  • Fill in your Alpha Private Bank portfolio number.
  • Choose “Add”.

Your portfolio will appear once your request is processed.

No digital banking?

Get your digital banking credentials in no time, without visiting a branch, to use e-Orders.
Sign up to digital banking

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UCITS HAVE NO GUARANTEED RETURNS AND PAST PERFORMANCE DOES NOT GUARANTEE FUTURE RETURNS.