Digital Business Onboarding: Frequently asked questions

General

• Who is this service for?
• Does the Digital Business Onboarding service concern companies who are already Alpha Bank Customers?
• How can I learn more about the documents required to initiate the process?
• How will I be notified of the progress of my application?
• How is the process completed and how will I obtain the products?
• My company is newly-founded and I have not filed a tax return yet. Can I use Digital Business Onboarding?
• What if I face a problem during the process?
• Can I conclude the process online without visiting a branch?
• What documents do I need to open a business account?
• The company has only one legal representative but the latter has not received an e-mail for completing the process online. Why?
• I also wish to obtain other products, in addition to a current account and an e-Banking subscription. Can I apply for these online?
• I have started the process but I did not complete the submission of the documents. Should I start again from the beginning?
• If the company is newly established, is it obliged to submit an Income Tax Statement to the Bank?
• If I have any problem during the process, is there anyone I can contact?