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The Company
About us
Alpha Bank has been a consistent point of reference in the Greek banking system for almost 140 years.
Timeline
The key milestones in Alpha Bank’s history, from its establishment until today.
Distinctions
Alpha Bank has received significant distinctions throughout the years, for its performance in the financial services sector and for its innovative technologies.
Branch Network
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Group Companies
The Alpha Bank Group is active in Albania, Cyprus, Romania and the United Kingdom.
Corporate Governance
Our Management
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Our Board
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Our Policies
Explore the codes and policies we have formulated to safeguard the integrity of our processes.
Our Committees
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Risk management
Discover our risk management strategy for all risks across our business operations.
Cybersecurity
Explore the security standards and measures we implement to prevent and address cyberthreats.
Regulatory compliance
Learn how we ensure compliance with regulations and take steps to mitigate regulatory risks.
Business Continuity
Find out how we ensure our critical operations will continue even in extraordinary circumstances.
Investor Relations
Alpha Services and Holdings archival material
Find financial statements, presentations and other documents in the archive of the former parent company of the Alpha Bank Group.
Corporate transformation
Get updated on the Draft Merger Agreement for the merger by way of absorption of Alpha Services and Holdings by Alpha Bank.
Financial information for Alpha Bank SA
Go through financial statements and annual reports for Alpha Bank SA and its subsidiaries.
Information on the share
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Debt instruments
Find out about Alpha Bank SA debt instruments issued on international markets.
General Meetings
Find the invitations, decisions and all the relevant documents for Alpha Bank Annual Meetings.
Annual reports
Browse through the annual business reviews for Alpha Bank SA.
Presentations
Find and read the annual corporate presentation, and financial results presentations for Alpha Bank SA.
Stock Exchange Announcements
Get access to the Alpha Bank corporate archives and find out all corporate announcements.
CEO news
Stay informed about the tours, meetings, speeches, and initiatives of Alpha Bank’s CEO, Vassilis Psaltis.
Listing Prospectus
Documents about the Corporate Transformation.
Economic Research
Bulletin on Economic Developments
Find complete information on key issues of the Greek economy.
Greece Economic and Financial Outlook
Follows all developments in the Greek economy and analyses their prospects.
Insights
Ιn-depth analysis on topics of special interest for the Greek and global economy.
Sectors in Focus
Studies on selected economic sectors of special interest, which are pivotal for the Greek economy.
Southeastern Europe Economic and Financial Outlook
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Global Markets
Economic developments, data on the performance of global market news, presented promptly and accurately.
Media Centre
Material for Media Representatives
Corporate information and identity, documents of recent reports.
Press Releases and Corporate Announcements
Browse through the archive of Press Releases and Bank's Corporate Announcements.
Press Releases and Corporate Announcements of Alpha Services and Holdings
Browse through the archive of Press Releases and Corporate announcements of Alpha Services and Holdings.
Human Resources
ESG and Sustainability
ESG ratings and performance
Find out how we track our ESG performance and are rated by external agencies.
Our ESG strategy and goals
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Institutional partnerships and initiatives
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Sustainable banking and investments
Explore our green banking products and learn how we foster investments with a social impact.
Environment
Explore our Environmental Policy and our advanced Environmental Management System.
Society
Discover the corporate responsibility initiatives through which we stand by society and our people.
Our initiatives
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ESG reporting hub
Download our reports, through which we promote transparency and accountability.
Alpha Services and Holdings archive
Sustainability reports
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Annual business reviews
Download the annual business reviews for Alpha Services and Holdings.
Financial results and reporting
Get access to the financial statements for Alpha Services and Holdings and subsidiaries, and the monthly accounting statements.
Presentations
Discover the annual corporate presentation and financial results presentations for Alpha Services and Holdings.
Investor Day 2023
Discover Alpha Services and Holdings’ strategy and outlook as presented during the Investor Day 2023.
General Meetings
Find the invitations, decisions and all the relevant documents for Alpha Services and Holdings Annual Meetings.
Press Releases and announcements
View the Press Releases and the announcements issued by Alpha Services and Holdings.
Codes and Policies
View the codes and policies that ensured a rational management at Alpha Services and Holdings.
Share capital
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Our certifications

Ensuring our operations comply with the international certification standards, and building a resilient organisation.

At a glance

We maintain certified management systems and certify critical operations according to international standards (ISO). Ensuring we expand on activities that comply with such standards, we became the 1st bank in Greece to be certified to ISO 22316 – Organisational resilience. Moreover, our Energy Management System is certified to ISO 50001:2018 and our Occupational Health and Safety system is certified to ISO 45001:2018.

This way, we build a resilient organisation, which can fully and effectively adapt to the ever-changing business environment. That's how we improve our products and services, but also take measures to safeguard our organisation on issues relating to: 

  • Environment and sustainability. 
  • Society and social responsibility. 
  • Governance and administrative/organisational structure. 

Environment and sustainability

ISO 50001:2018 – Energy Management System

In 2023 we started developing our Energy Management System according to the ISO 50001:2018 requirements, while the certification process for Alpha Bank was completed in 2024.

We continuously monitor and reassess our energy usage, aiming to reduce consumption and improve the overall efficiency of our systems.

See the Alpha Bank certification in compliance with ISO 50001:2018.

ISO 14001:2015 – Environmental management systems  

Since 2019 we have been applying an environmental management system according to ISO 14001, aiming to systematically monitor and improve our environmental performance. Striving towards sound environmental management, we carry out recycling programmes for different streams, such as paper, plastics, batteries, light bulbs, toner and ink ribbons. In addition, we monitor the use of natural resources, and undertake initiatives to reduce energy and water consumption.

Group Company Alpha Supporting Services, holds a similar certification.

See the Alpha Bank certification and the Alpha Supporting Services certification according to ISO 14001:2015.

ISO 14064 – System for the Verification and Validation of Greenhouse Gas Statements

We monitor Green House Gas (GHG) emissions, aiming to reduce them and align with the Paris Agreement. In 2021 we were the 1st bank in Greece to to be validated by a certification body for our GHG emission based on ISO 14064. This validation offers a systematic method of monitoring the impact of our operation and supports a low-carbon economy.

EMAS – European Eco Management and Audit Scheme

Since 2021 we have been drafting and submitting to the Greek Ministry of Environment and Energy an annual voluntary statement based on the EMAS guidelines for all our central operations and bank branches. Alpha Bank was most recently registered in the European eco-management and audit scheme (EMAS) on 05.11.2024 by decision of the ministry. 

Society and social responsibility

ISO 45001:2018 – Occupational health and safety management systems 

We have developed and are implementing a comprehensive Occupational Health and Safety System for the entire scope of our activities. In 2022 the System was certified to ISO 45001, the international standard on Occupational Health and Safety, by an accredited certification body.

Group company Alpha Supporting Services holds a similar certification.

Our goal is to foster a safe work environment where we:

  • Can effectively control risk at the workplace.
  • Shield ourselves against emergencies or unforeseeable changes.
  • Enhance the physical and mental health, and overall well-being of our people.
  • Care for the safety of our employees, partners and clients.

See the Alpha Bank certificate in accordance with ISO 45001:2018.

 
Governance and administrative/organisational structure 

ISO 22316 – Security and resilience / Organisational resilience 

In 2022 we became the 1st bank in Greece to be certified to ISO 22316 by a certification body for our organisational resilience.

This certification reaffirms our dedication to best practices and ground-breaking methodologies that ensure: 

  • Successfully aligning with and being resilient to the ever-changing business environment.  
  • Smoothly meeting the targets in our daily operations. 

ISO 20000-1 – Information technology / Service management 

Since 2019 we have been applying an integrated IT Management System certified to ISO 20000-1. The System covers all relevant services offered by all Alpha Bank business units and branches. 

Alpha Supporting Services also holds this certification. 

ISO 27001 – Information security management systems 

We ensure the highest level of information security and have been certified to the ISO 27001 standard. 

In 2022 we extended the scope of the certification to incorporate:  

  • ISO 27701 – Security techniques / Privacy information management. 
  • ISO 27017– Code of practice for information security controls for cloud services. 
  • ISO 27018 – Code of practice for protection of personally identifiable information (PII) in public clouds. 

Alpha Supporting Services, a Group company, also holds the ISO 27001 certification. 

ISO 9001 – Quality management systems 

We apply an integrated Quality Management System, certified to ISO 9001, for our critical operations, aiming to continuously improve the services we offer our clients. 

The following Group companies also hold this certification: 

ISO 22301 – Security and resilience / Business continuity management systems 

Since 2008 our Group has been applying a Business Continuity Management System, which ensures its continuous operation to the highest extent possible. 

Alpha Bank has been certified to ISO 22301 since 2013. 

The following Group companies also hold this certification: 

BS 10012 – Personal Information Management System 

We comply with the requirements surrounding the installation, implementation and certification of a Personal Information Management System. 

Alpha Supporting Services, a Group company, holds this certification. 

Discover the ESG pillars

With our sights set on a sustainable future, we are standing by our society and aim at effective corporate governance. 

Environment
We have adopted a responsible Environmental Policy and an advanced Environmental Management System, aiming at protecting the environment and mitigating climate change. 
Society
Standing by the society where we operate, we ensure all people enjoy equal access to healthcare services and cultural activities. We care for our people and offer equal opportunities to all. 
Governance
Our aim is to promote effective corporate governance. We operate based on the institutional framework, and the best practices at an international and European level.