Online certificates, requests and signature for your business

With the integrated system for managing documents and requests, you get served faster through your business web banking, without having to visit a branch.

Log into business web banking

Electronic signature at no cost

We issue a short-term e-signature for you to sign your online requests free of charge.

Certificates with an eSeal

Get your account ownership certificates or issue certificates to certified auditors with an eSeal.

New requests online

Create and manage requests for various business banking tasks through digital banking.

If you own a business of any form, use the electronic signature to:

Get a Nexi POS.
Change the daily transfer limit through web banking.
Apply for letters of guarantee through eLG.
Sign contractual documents for financing products.
Apply for disbursement.

If you own a large company, you can also use the electronic signature to:

Sign contractual documents for letters of guarantee.
Sign up to the Alpha Web International Trade platform.
Activate Mass Payments.
Get the Instant Deposit smart safe.

What certificates you can request and how much they cost

Average account balance – €10. The certificate is issued on the spot and you can download it.
Alpha Bank account ownership – €7. The certificate is issued on the spot and you can download it.

Tip: If you only need your account IBAN, you can print it out for free. Locate the account you want, click on the 3 horizontal lines on the right and choose “Print IBAN”.

To certified auditors – €12 We automatically send the certificate to the email of the certified auditor or auditing firm.

Find out more about fees.

What requests you can submit

Submit requests for products you already hold.

For the time being, you can only submit a request to:

Dispute a card transaction

What invoices you can see

Locate and download all the invoices we have issued for your business.

To download invoices dated from 01.07.2024 onwards, you are transferred to the website of our partner, Softone Impact.

How it makes your life easier

Find out how it helps you to submit requests and sign online through your digital banking.

Submit requests and sign online whenever you want, without having to visit a branch.
Track the progress of your requests through your business web banking.
Your documents are saved in pdf format and you can find or download them whenever you want.

You are notified by email or a digital banking message at every stage of your request.
We issue a short-term electronic signature at no extra cost. The e-signature has the same validity as a handwritten one.
If an attempt is made to tamper with the document or signature, an unauthorised access message appears.

The process is concluded online, without you having to visit a branch.
Issuing certificates online costs less than doing so at a branch.
You can submit 1 application for up to 5 of your accounts and only be charged once.
Download the certificate in pdf format, with an eSeal that ensures its authenticity.

You help minimise the use of paper, water and ink and contribute to green growth.
You promote environmental awareness within your business.
You save energy, since you are not consuming fuel to travel to and from the branch.

Make sure you have...

Active Business web banking credentials.
Authorized, approving or signing user rights.
Activated strong customer authentication to receive 6-digit verification codes on your mobile.

Have at hand...

The supporting documents to start banking with us or to update your details, if you:

Are a freelancer / own a sole proprietorship.
Own an SA, OE, PC, LTD or EE.
Want to update your personal details.

How to do what

Choose what you want to do through the system for managing documents and requests, and view the necessary steps.

How to sign documents online

If there is a document that requires your signature, you receive an email inviting you to sign online.

Log into business digital banking

Log into business web banking with your credentials.
Choose Documents > Requests from the main menu. Alternatively, choose “Requests” from the message you see under “Overview”.
Accept the terms. You only need to do that the 1st time you use the service. Click on “Continue”.

Find the document

Under Requests > In progress, find the request you are interested in and choose it.
Enter the 6-digit code you receive through Viber / text message on your mobile, to view your request.
View the request documents and locate the one you need to sign. Choose “Sign”

Complete the e-signature flow

Review your details. Confirm they are correct. If they are not correct, you need to update them.
Accept the forwarding of your data to Namirial SpA for issuing a qualified e-signature certificate and get information on the processing of your personal data by Namirial SpA. Click on “Continue”.
Read the document up to the last page and choose “I agree”.
Accept the terms for issuing the Namirial SpA short term certificate and the content of the request to Namirial SpA. Click on “Continue”.
Enter the 6-digit code you receive on your mobile and click on “Continue”.
Choose “Attach file” and upload the document you want to sign in pdf format and up to 5MB.
Read the document up to the last page and choose “I agree”.
Enter the 6-digit code you receive through Viber / text message on your mobile to finish signing the document online.
Choose “Submit” to send your request. You receive an email with information about the status of the request.
Repeat the process for all the documents included in your request that require your signature

How to get a certificate online

You can get a certificate only from your computer through business web banking.

Log into business digital banking

Log into business web banking with your credentials.
Choose Documents > Certificates from the main menu.
Accept the terms. You only need to do that the 1st time you use the service. Click on “Continue”.

Apply

Find the certificate you want from the drop-down list and click on “Continue”.
Fill in all the necessary details depending on the certificate you want to issue.
Choose 1 of your active accounts to pay. Click on “Continue”.
Check the certificate details. If they are correct, choose "Confirm”.
Enter the 6-digit code you receive through Viber / text message on your mobile, to confirm payment

Keep track of the progress

Certificates are issued on the spot.

We notify you by email once the certificate is issued.

Download your certificate

Log into web banking with your credentials.
Choose: Documents > Certificates > Certificates for your business.
Locate the certificate.
Download and save it on your computer in pdf format. Alternatively, you can send it directly to your email.

Your certificate has an eSeal if necessary, which ensures its authenticity.

For certificates to certified auditors

We send the certificates directly to the email of the certified auditor or auditing firm.

How to submit a request online

Log into digital banking

Log into business web banking with your credentials.
Choose Documents > Requests from the main menu.
Accept the terms. You only need to do that the 1st time you use the service. Click on “Continue”.

Submit a request

Find the request you want from the drop-down list and click on “Continue”.
Review your details and update them, if needed.
Fill in the details for the request and choose “Continue”.
Verify that the details are correct and choose “Confirm”.
Accept the forwarding of your data to Namirial SpA for issuing a qualified e-signature certificate and get information on the processing of your personal data by Namirial SpA. Choose “Confirm”.
Read the document and, if you agree, choose “Accept”.
Accept the terms for issuing the Namirial SpA short term certificate and the content of the request to Namirial SpA. Choose “Accept”.
Enter the 6-digit verification code you receive on your mobile through Viber / text message to finish signing and submit the request.

Keep track of the progress

During this time, you can locate your application on web banking: Documents > Requests > In progress.

We notify you by email once the request is processed.

Get business credentials

For freelancers or companies with 1 representative

Get business credentials, provided you already have personal ones or hold an active Alpha Bank card.

Sign up to business digital banking

Get personal credentials

If you haven’t already signed up

Get personal digital banking credentials in a flash through your mobile or computer.

Sign up to personal digital banking

Any questions?

Find the answers you need about certificates, requests and signatures for businesses.

How do I pay for the online certificate?

Choose 1 of your active accounts at Alpha Bank that appear in the payment screen and have sufficient balance for the transaction.
Get a 6-digit verification code on your mobile through Viber / text message to complete the transaction.

There’s no sufficient balance in my account to pay for the certificate. What should I do?

Before starting the application, you need to transfer or deposit into your account the fee for the certificate you need. Otherwise you will not be able to complete your application.

How many bank accounts can an average account balance certificate include?

Up to 5 bank accounts. You submit 1 application for all of them and are only charged once.

I have been notified by email that my certificate to certified auditors has been issued. Why haven’t I received it on my email?

We send the certificate to the email of the certified auditor or auditing firm.

However, you can locate it through Documents > Certificates, under “Certificates for your business”.

Will I be charged if the certificate I asked for my business is not issued?

No. Once we have notified you by email, we return the money in the account you used to pay for the certificate.

Manage your documents online

Sign documents, issue certificates and submit requests online through business web banking, without visiting a branch.

Log into business web banking

Online certificates, requests and signature for your business

Banking at your business desk