GR
alphabank_logo_private
Meet us
Vision and Values
Together, we lay the foundations for fulfilling your wishes.
Service Model
Your aims, guide us
Alpha Private Bank
Entrust to the appropriate hands, your plans for the future.
Wealth Management
Advisory Services
The final decision is yours
Investment products
Products that meet every expectation
e-Orders for Private Banking clients
e-Wealth Services
Monitor and carry out investment transactions online using the new digital capabilities. It’s fast, easy and secure.
GEM Portfolio Management Services
Active, sophisticated and professional management of your assets

LEARN MORE
Banking Convenience
Alpha Private Bank Customer Service
Always near you, with a simple phone call
Private Enter Bonus Mastercard
Enjoy freedom in your transactions, combined with exclusive privileges and top-quality services.
Upgraded dashboard for your investment portfolio
Monitor your portfolio through our new upgraded dashboard
Alpha Bank London
International Private Banking
Comprehensive banking services and products by Alpha Bank London
Products and Services
For those of you who wish to keep investments abroad
Contact details
How to contact Alpha Bank London
Search
Find out what you are looking for.
Branch Network
Find a Branch near you.
Browse directly
on the map
BRANCH NETWORK
Communication
Let us know your
issue in writing CONTACT
Support center and
FAQs SUPPORT CENTER
+30 210 326 7000
Monday - Friday 8:00 until 21:00
Saturday 9:00 until 16:00
myAlpha
myAlpha Web

e-Orders for Private Banking clients

Carry out transactions in mutual funds and/or SICAV through your e-Banking, anywhere, any time.

Online orders for mutual funds and/or SICAV on the go

Carry out investment transactions for your Alpha Bank Gold portfolio faster than ever, through ypur eBanking.
Now you can carry out investment transactions in mutual funds managed by Alpha Asset Management MFMC or associated management companies (SICAV) using your computer or mobile, 24/7. All you need are your e-Banking credentials. Log into myAlpha Web or myAlpha Mobile and give an order to:

  • Invest in mutual funds and/or SICAV.
  • Redeem mutual funds and/or SICAV.

If you don’t have e-Banking credentials, you can sign up to e-Banking from your mobile, without having to visit a branch. You just need to hold an Alpha Bank debit or credit card.

Download the myAlpha Mobile app:

QR code Alpha Mobile Banking

  Google Play  AppStore HUAWEI

All the steps for online investment or redemption orders

To be able to carry out transactions in mutual funds and/or SICAV, your portfolio must already show up on your e-Banking.

If you cannot see it, you can easily add it from your computer through myAlpha Web.

How to give an investment order (purchase)

  1. Log into your e-Banking from your computer or mobile.
  2. On the home page, find and choose your Alpha Private Bank portfolio.
  3. Choose “Transaction order” on the top right corner of the screen on myAlpha Web or on the right of the portfolio on myAlpha Mobile.
  4. Choose “UCITS” (or “Mutual Funds” on myAlpha Mobile) for the product type and “Invest” for the transaction type. Choose “Next”.
  5. Search for the product you are interested in, based on the asset class, issuer, currency and product name/ISIN. Choose “Next”.
  6. Fill in the amount you wish to invest and review the Key Information Document (KID). We also send the document via email. Choose “Next”.

    On myAlpha Mobile, you must first review the KID and then fill in the amount.
  7. Confirm the investment order details. Choose all 3 boxes appearing under the transaction details and then choose “Next”.
  8. Fill in the myAlpha Code you receive on your mobile to complete the order on myAlpha Web.

    The order has been successfully placed and will be executed on the next working day. You can download the transaction receipt that includes all the details (product, amount, investment fees, order entry and execution dates).

How to give a redemption order (sale)

  1. Log into your e-Banking from your computer or mobile.
  2. On the home page, find and choose your Private Bank portfolio.
  3. Choose “Transaction order” on the top right corner of the screen on myAlpha Web or on the right of the portfolio on myAlpha Mobile.
  4. Choose “UCITS” (or “Mutual Funds” on myAlpha Mobile) for the product type and “Redemption” for the transaction type. Choose “Next”. 
  5. Search for the product you wish to redeem and choose whole or partial redemption. If you choose partial redemption, you must fill in the number of shares you wish to redeem. Choose “Next” and confirm the order.
  6. Fill in the myAlpha Code you receive on your mobile to complete the order on myAlpha Web.

    The order has been successfully placed and will be executed on the next working day. You can download the transaction receipt that includes all the details (product, amount, redemption fees, order entry and execution dates).

FAQs

When will my order be executed and at what price?

Your order will be executed on the next working day, considered as the date of submission, based on the share price on that date of submission and according to the product cut-offs.

Working days and times, within the meaning of the law and fair trading, are considered the days and times when Alpha Bank and the UCITS management company are open for business.

My Alpha Private Bank portfolio does not show up on my e-Banking. Can I add it?

Yes. Log into myAlpha Web and follow these steps:

  1. Scroll down on the home screen (Overview). Under “Credit and Prepaid Cards” and “Loyalty Programme”, choose “Add another product”.
  2. Choose “Alpha Bank”.
  3. Choose “Investment” for the product type from the drop-down list.
  4. Choose “Alpha Private Bank Portfolio” for the investment type from the drop-down list.
  5. Fill in the number of your Alpha Private Bank portfolio.
  6. Choose “Add”.

Your portfolio will show up as soon as we process your request.

What if I choose a product that is not compatible with my profile?

If the product you have chosen in not compatible with your profile, as determined through the compatibility questionnaire, an Incompatibility Acceptance Letter shows up on your screen.

You can either accept it and complete the transaction or reject it and return to the home screen.

How can I view my order history?

On the e-Banking home page, find and choose your Private Bank portfolio.

  • On myAlpha Mobile, tap on Details > History.
  • On myAlpha Web, click on the History tab.

The latest daily transaction reports can be found there. You can save them on your device or use filters to search through your transactions.

For further information, your Private Banker is always available to help you.