GR
alphabank_logo_private
Meet us
Vision and Values
Together, we lay the foundations for fulfilling your wishes.
Service Model
Your aims, guide us
Alpha Private Bank
Entrust to the appropriate hands, your plans for the future.
Wealth Management
Advisory Services
The final decision is yours
Investment products
Products that meet every expectation
Alpha Lombard Loan
Secure financing using your GEM portfolio as collateral.
e-Wealth Services
Monitor and carry out investment transactions online using the new digital capabilities. It’s fast, easy and secure.
GEM Portfolio Management Services
Active, sophisticated and professional management of your assets

LEARN MORE
Banking Convenience
Alpha Private Bank Customer Service
Always near you, with a simple phone call
Upgraded dashboard for your investment portfolio
Monitor your portfolio through our new upgraded dashboard
Replacing Mastercard cards with Visa cards
We are expanding our partnership with Visa and are offering the new Private Enter Bonus Visa in the place of your Private Enter Bonus Mastercard.
Private Enter Bonus Visa debit card
Discover the Private Enter Bonus debit card and how it was designed for you.
Alpha Bank London
International Private Banking
Comprehensive banking services and products by Alpha Bank London
Products and Services
For those of you who wish to keep investments abroad
Contact details
How to contact Alpha Bank London
Search
Find out what you are looking for.
Branch Network
Find a Branch near you.
Browse directly
on the map
BRANCH NETWORK
Communication
Let us know your
issue in writing CONTACT
Support center and
FAQs SUPPORT CENTER
+30 210 326 7000
Monday - Friday 8:00 until 21:00
Saturday 9:00 until 16:00
BACK
Replacing Mastercard cards with Visa cards

Replacing Mastercard cards with Visa cards

We are expanding our partnership with Visa and are replacing your Private Enter Bonus Mastercard with the Private Enter Bonus Visa.
Discover the new card

Have you just received the new Visa card?

Activate it
On the spot, through your mobile or computer, or at an Alpha Bank ΑΤΜ with the PIN of your old Mastercard.
Add it to your wallet
Add the card to your wallet, even if you haven't received the actual card yet, to use it right away.
Enjoy it just the same
Use your new card in the same way and get the same benefits as before.

2x Bonus points until 31.01.2026

  • 2x Bonus points until 31.01.2026

    Earn 2x Bonus points when you shop with the new Private Enter Bonus Visa and redeem them at all the Bonus loyalty programme partner merchants.

  • Until 31.01.2026

    Earn double Bonus points when you shop with your new debit card from 17.11.2025 to 31.01.2026.

Activate your new Visa card

Log into e-Banking from your mobile or computer, find your new Private Enter Bonus Visa card and choose “Activate”.
Log into e-Banking

What you need to know

Your PIN

You keep the same PIN you had for your old Private Enter Bonus Mastercard debit card.

The annual fee

Your new card has the same annual fee and commissions as your old Mastercard.

The features and benefits of your card

Your new card offers the same options and benefits as your old one:

  • Linked to the same accounts
  • Favourable rates for products and services
  • Free access to insurance plans, travel benefits and unique services

Your Bonus loyalty programme

Your new card will continue to be part of the Bonus loyalty programme and the Bonus Exclusive programme, with special offers and a point redemption option exclusively for you. Any remaining Bonus points you had collected with your old Private Enter Bonus Mastercard are available in your My Bonus account.

Your standing orders

Give the new card number to the businesses where you’ve set up standing orders for payments, such as mobile phone bill, insurance policies, etc.

Your digital wallet

If you were using Apple Wallet, Google Wallet or Garmin Pay, don't forget to add your new Private Enter Bonus Visa debit card. 

Find out more about digital wallets.

Your old card

Destroy your old Mastercard once you activate your new card. 

If you don’t activate it, the old card will be cancelled automatically in 2 months from the date stated in the letter that came with the card.

Learn everything about your new card

Have a look at the options and benefits you get with your new Private Enter Bonus Visa debit card.

  • Collect Bonus points when you shop in-store and online in Greece and abroad.

  • Redeem your Bonus points at Bonus loyalty programme partner companies and get substantial discounts.

  • Shop at millions of businesses (in-store or online) with the Visa logo all over the world.

  • When you shop, your account is charged automatically, without any interest charges.

  • Link your card to up to 5 Alpha Bank accounts, to withdraw cash from whichever you prefer.

  • Withdraw cash from ATMs of any bank, in Greece and abroad.

  • Carry out simple, fast and secure contactless transactions with contactless technology.

  • No need to type your card PIN for transactions under €50.

  • If you forget your card PIN, you can recover it on the spot through your e-Banking.

  • Enjoy exclusive experiences and offers by Visa, in partnership with leading international organisations.

  • We keep you updated all the time so you don’t miss out on anything.

  • Receive Alpha alerts with Viber / text message or email in real time for every card transaction, free of charge.

  • Confirm your online transactions with push notifications or the 6-digit code you receive with Viber / text message on your mobile.

  • Change your card cash withdrawal and transaction limits online through your e-Banking or lock your card temporarily if you’re not sure whether you’ve lost it.

  • You get a one-time passcode for every transaction, through myAlpha Secure Web.

Discover your new card

Find out in detail how the new Private Enter Bonus Visa makes your life easier.
View the new card