myAlpha Rendez-vous

Schedule your appointment online as you wish, for all your banking needs except for transactions at a cashier.

BOOK AN APPOINTMENT

At a branch, through video call or over the phone
On the day and time it suits you
On the day and time it suits you
Info about the documents you need

myAlpha Rendez-vous

Book your appointment online

With myAlpha Rendez-vous you can book your appointment at a branch, through video call or over the phone on the spot.

By booking an appointment online:

You save yourself the hassle of having to wait to get served.
We serve you better, since you tell us right from the start the reason for the appointment. This way we know exactly why you want to contact us.
We inform you in advance by email of any documents you may need to bring with you.

If you have e-Banking credentials, you can book your appointment directly:

From your mobile phone through myAlpha Mobile
From your computer through myAlpha Web

If you don’t have e-Banking credentials, you can book your appointment in 4 simple steps, by filling in the online form on alpha.gr.

However, you don’t need to book an appointment to carry out transactions at a cashier.

Before your appointment, you get:

As soon as you book your appointment, you get a:

Confirmation email with all the appointment details, including the name of the representative who’ll help you and the supporting documents you’ll need.
Amendment email in case we or you change your appointment.
Reminder email 1 day before your appointment.

You can keep track of your appointment or cancel it through:

Your e-Banking, if you booked it through myAlpha Mobile or myAlpha Web
The link you receive in your email, if you don’t have e-Banking and booked your appointment by filling in the online form on alpha.gr.

How to book an appointment through myAlpha Mobile or myAlpha Web

Log into e-Banking

On myAlpha Mobile – On the overview screen, tap on the 3 vertical lines on the top left. On the main menu, tap on My appointments > New appointment.
On myAlpha Web – On the overview screen, click on “New appointment” from the menu on the right.
Check the list of tasks you can do online, without an appointment. If you can’t locate the task among this list, click on “Book appointment”.
Click on “Book an appointment” and choose the exact reasons for your appointment and how you want to get served.
Click on the arrow to choose a different branch or officer who will help you at the branch, through video call or over the phone.
Choose the day and time of your appointment and click on “Confirm appointment”.

Book an appointment now

Schedule your myAlpha Rendez-vous

Book your appointment online for all your banking needs except for transactions at a cashier.

BOOK AN APPOINTMENT

Find out what supporting documents you need

Have a look at the supporting documents you need to have at hand, depending on the reason for your appointment.

HAVE A LOOK AT THE DOCUMENTS

FAQs

Can I visit a branch without an appointment?

Yes, provided you want to carry out transactions:

At a cashier, e.g. deposit or withdraw cash over €500.
At an Automated Payment System (APS).

For any other banking needs, we recommend that you book an appointment to best be served.

Find out our branch opening hours.

Can I book an appointment with a specific representative?

No. The app recommends the most suitable representative for you.

Can I book an appointment at any branch?

Yes. The app recommends a branch that can serve you.

However, if you want to get served at another branch, choose:

“Other branch”, if you are booking your appointment through myAlpha Mobile or myAlpha Web.
“See all the branches” if you don’t have e-Banking credentials and are booking your appointment by filling in the online form on alpha.gr.

Then locate the branch you want on the map.

How can I cancel or change the appointment I booked online?

On the overview screen on myAlpha Mobile or myAlpha Web, under “My appointments’, choose “All appointments”. On your appointment tab, go to the 3 dots and choose “Change appointment” or “Cancel appointment”.

If you don’t have e-Banking credentials and booked your appointment by filling in the online form on alpha.gr, choose “Cancel appointment” on the confirmation email you received. If you want to book a new appointment, go through the steps again.

I do not bank with Alpha Bank. Can I book an appointment online?

Yes, by filling in the online form on alpha.gr..

In this case, a default Alpha Bank branch will not appear. Choose a branch from the map.

Do my details at Alpha Bank need to be up-to-date so I can book an appointment?

No. However, your details need to be up-to-date for many of the banking tasks for which you book an appointment.

We suggest that you update your details online before your appointment.

I’ve chosen an appointment through video call. What should I do?

On the day and time of your appointment log into myAlpha Web. On the overview screen, click on “All appointments” under the “My appointments” section. On your appointment tab, click on “Log into the appointment” to start the video call.

If you don’t have e-Banking credentials, booked your appointment by filling in the online form on alpha.gr and want to start your video call using your mobile or tablet, you need to download MS Teams on your device. If you are using a computer, click on the appointment link to start a video call on Teams.

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