Branch Network
  • National Customer Service Week

Celebrate with us and win

National Customer Service Week is dedicated to you, and we celebrate it together.

From 02.10.2023 to 08.10.2023, share a positive customer experience that you set apart from our service, and win 3,000 Bonus points that you can redeem at the Bonus loyalty programme affiliated merchants. Your feedback helps us become better, and this is our way to say, “thank you”.

Read in detail the terms and conditions.

A celebration of the value of service

National Customer Service Week is an international celebration that is held annually during the first full week of October in more than 60 countries. Its goal is to highlight the importance of customer service and reward the people that serve and support customers on a daily basis.

In Greece, National Customer Service Week is carried out under the auspices of the Hellenic Institute of Customer Service (HICS). Throughout its duration, the participating companies organise various informative and entertaining activities for their staff and customers.

Our customers in focus

We put people at the heart of banking and focus on offering you the best possible service. We constantly want to become better, so that you can have a seamless and personalized banking experience. This is why we try to trace your needs and provide you with products and services that are useful and make your everyday life simpler and easier. We respect diversity and work to ensure that all aspects of our activities are accessible and inclusive.

In 2023:

  • We served 1.5 million customers on myAlpha Web and myAlpha Mobile over the last three months.
  • We facilitated 31.5 million money transactions through our ATM network.
  • We booked 246,000 customer appointments through myAlpha Rendez-vous.
  • We responded to over 2 million customer calls in our support centre.
  • We supported in total 1.6 million customers in carrying out their transactions.

If you are satisfied with our people, share your positive customer service experience with us and win 3,000 Bonus points.

Share your positive experience

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