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I do not bank with Alpha Bank, but I have e-Banking credentials from a previous programme (e.g. Tourism-for-All, Freedom Pas). Can I use them to activate the Youth Pass Visa?
If you had chosen Alpha Bank to have a virtual card issued for the Tourism Pass, you must use the e-Banking credentials that had been generated then. Your new Youth Pass Visa card will appear on your e-Banking. If you have forgotten your credentials, contact us on +302111073827 so we may send you new ones.
If you had chosen Alpha Bank to have a Fuel Pass I and II and/or a Freedom Pass issued and had obtained e-Banking credentials, we will send you new e-Banking credentials.
I have forgotten/lost my Alpha Bank e-Banking Password/Username. What should I do?
To recover your e-Banking Password online, you will need:
- Your email.
- Your mobile phone.
To recover your e-Banking Username online, you will need:
- The number of an active Alpha Bank card.
- Your email.
- Your mobile phone.
Alternatively, call on +302111073827 (Monday-Friday, 09:00-17:00).