The Bank attaches particular significance in offering high-quality products and services to its customers, and in ensuring that their expectations are fulfilled. These commitments are the main responsibility of the Operations Division - Quality Assurance. Bank’s Customer Support is responsible for the central handling of customer complaints ensuring that timely and uniform responses are given to each one. Customer Support, aiming to provide qualitative handling of customers’ complaints and requests, has been certified, since December 2008, with ISO 9001 in "Management and Operation of Customer Complaints and Requests".
