Branch Network

e-Banking security codes:

  • Make sure the Password you are choosing each time is complex enough. Keep your Username and Password separately
  • Keeping your security codes safe is your responsibility.  In the event of a confirmed or suspected physical or electronic theft, you must  notify the Bank immediately.
  • Alpha Bank will never ask you for your security codes in any way (e.g. via phone or e-mail / sms).  They are personal and you must not disclose them to anyone
  • Misleading e-mail messages (phishing emails) or/and sms aim to get access to your personal data. These messages are supposedly sent by Alpha Bank and urge the recipient to follow a link to a particular page in order to enter his / her personal data (e.g. Username, Password, myAlpha Code etc.)
  • Misleading phone calls (voice phishing) by persons claiming to be Alpha Bank representatives aim to access your personal data. These phone calls urge the user to disclose his personal data (e.g. Account Number, User ID, Tax Registration Number, Identity Card Number etc.)

Protect your computer against malicious acts:

Many malicious third parties try to install to your computer, unbeknownst to you, malicious software (Viruses, Worms, Trojan Horses, Spyware etc.) via the Internet or by e-mail.  In some cases, this malware could intercept your personal data and codes, destroy your files and programmes and generally harm your computer.

Alpha Bank informs you about the risks of using electronic systems and for the security of your electronic transactions suggests that you:

  • shield your computer with security software, such as Firewalls, Antivirus, Antispyware
  • update your computer with the latest versions and security patches of the operating system, the anti-malware programs, the browsers that you use as well as the applications that you may use to execute banking transactions (e.g. Viber).
  • delete the temporary Internet files from your computer.  Find out how.
  • avoid using public computers or those belonging to third parties (e.g. hotels, your friends)
  • do not ignore "strange” behaviours of your computer, as these may be caused by installed malware.
  • do not reply to e-mails that ask for your account details or security codes and do not follow the links that they suggest.
  • make sure that you visit the Alpha Bank's website.
  • always keep your security codes safe and protected.

What to do if you suspect or realise any physical or electronic theft attempt of your security codes.

Safety tips for your transactions at the ΑΤΜs

  • Protect your PIN when typing with the palm of the other hand.
  • Do not trust anyone offering to assist you with the use of your card.
  • Make sure you collect your card at the end of the transaction.
  • In the event that your card is lost, stolen or retained by the ATM, contact Customer Service at 210 326 0000 immediately.
  • PIN stands for “Personal Secret Identification Number”. The Bank will never ask you for it and you must never disclose it to anyone.
  • For safety reasons, make sure you change your PIN regularly.
  • Do not replace your PIN with an easily predictable one (e.g. your birth date).
  • Make sure you collect the receipt of your transaction as it contains personal information on account balances, transactions, etc.
  • If you notice any suspicious accessory, for example on the card slot or on the keyboard, do not use this ATM and contact the Bank immediately.

Find the answer to your question regarding the security of your transactions in the FAQs section.

Secure electronic transactions
The security of your transactions is our priority. We ask our Customers to follow the guidelines for the security of electronic transactions provided by Alpha Bank, especially at this time that phishing attacks have significantly increased.

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