Branch Network

Our transactions are growingly carried out via digital channels as a result fraud incidents multiply daily.
 
Each type of fraud intends to steal personal data and passwords, such as Username, e-banking passwords, additional security codes (myAlpha Code), debit/credit card details and PINs, with the aim of accessing your bank accounts and cards. Here are some practical tips you can follow to protect your transactions:

Protect your passwords!

Create complex passwords, change them frequently, do not write them down and do not disclose them to anyone.

  • NEVER save your credentials (Username, Password) on any of your devices for any reason. 
  • make sure the Password you create each time is complex and change it frequently.
  • keep your Username and Password in different places, in a way that cannot be intercepted.

Alpha Bank will never ask you in any way (by phone or email /sms) for your Access Codes. They are personal, and you should not reveal them to anyone.

Safeguarding passwords is your responsibility. If you find or suspect theft or interception, you must immediately notify the Bank.

Make sure you navigate in the Bank's secure web-environment!

  • make sure you navigate in the official Alpha Bank website.
  • do not follow any external links to login to your e-Banking.
  • before entering your passwords make sure that the characteristic padlock icon appears on the page at the beginning of the url address.

Access to the Bank's digital services should only be via the official website (www.alpha.gr) and not through links of other websites, search engines or e-mails.

Protect your devices!

Protect your computer, tablet, and mobile devices for accessing e-Banking.

  • shield your computer with protection programs such as Firewalls, Antivirus, Antispyware.
  • be sure to update your computer's operating system, malware protection programs, browsers, as well as any applications you may use to carry out your banking transactions (e.g. Viber)
  • do not ignore "strange" behaviors on your computer as they are most likely caused by installing malicious programs
  • delete temporary Internet files from your computer. Find out how
  • protect your mobile software and download only the official apps (Apps) from the official Stores (Google Play, App Store and Huawei AppGallery).

Avoid public networks

  • carry out your transactions from secure networks and websites and avoid using public networks
  • avoid connecting to e-Banking from devices that do not belong to you

Ignore emails, SMS or phone calls asking for passwords!

  • ignore any communication that asks you to fill in your passwords or personal information
  • do not reply to emails asking for details of your accounts or passwords and do not follow the links they suggest.

If you become aware of or suspect any physical or electronic attempt to intercept your passwords, if you have given your passwords by phone or filled them in a suspicious email or window, contact the Bank directly by phone on 210 326 0000 in order to disable your subscription.

e-Banking security codes:

  • Make sure the Password you are choosing each time is complex enough. Keep your Username and Password separately
  • Keeping your security codes safe is your responsibility.  In the event of a confirmed or suspected physical or electronic theft, you must  notify the Bank immediately.
  • Alpha Bank will never ask you for your security codes in any way (e.g. via phone or e-mail / sms).  They are personal and you must not disclose them to anyone
  • Misleading e-mail messages (phishing emails) or/and sms aim to get access to your personal data. These messages are supposedly sent by Alpha Bank and urge the recipient to follow a link to a particular page in order to enter his / her personal data (e.g. Username, Password, myAlpha Code etc.)
  • Misleading phone calls (voice phishing) by persons claiming to be Alpha Bank representatives aim to access your personal data. These phone calls urge the user to disclose his personal data (e.g. Account Number, User ID, Tax Registration Number, Identity Card Number etc.)

Protect your computer against malicious acts:

Many malicious third parties try to install to your computer, unbeknownst to you, malicious software (Viruses, Worms, Trojan Horses, Spyware etc.) via the Internet or by e-mail.  In some cases, this malware could intercept your personal data and codes, destroy your files and programmes and generally harm your computer.

Alpha Bank informs you about the risks of using electronic systems and for the security of your electronic transactions suggests that you:

  • shield your computer with security software, such as Firewalls, Antivirus, Antispyware
  • update your computer with the latest versions and security patches of the operating system, the anti-malware programs, the browsers that you use as well as the applications that you may use to execute banking transactions (e.g. Viber).
  • delete the temporary Internet files from your computer.  Find out how.
  • avoid using public computers or those belonging to third parties (e.g. hotels, your friends)
  • do not ignore "strange” behaviours of your computer, as these may be caused by installed malware.
  • do not reply to e-mails that ask for your account details or security codes and do not follow the links that they suggest.
  • make sure that you visit the Alpha Bank's website.
  • always keep your security codes safe and protected.

What to do if you suspect or realise any physical or electronic theft attempt of your security codes.

Safety tips for your transactions at the ΑΤΜs

  • Protect your PIN when typing with the palm of the other hand.
  • Do not trust anyone offering to assist you with the use of your card.
  • Make sure you collect your card at the end of the transaction.
  • In the event that your card is lost, stolen or retained by the ATM, contact Customer Service at 210 326 0000 immediately.
  • PIN stands for “Personal Secret Identification Number”. The Bank will never ask you for it and you must never disclose it to anyone.
  • For safety reasons, make sure you change your PIN regularly.
  • Do not replace your PIN with an easily predictable one (e.g. your birth date).
  • Make sure you collect the receipt of your transaction as it contains personal information on account balances, transactions, etc.
  • If you notice any suspicious accessory, for example on the card slot or on the keyboard, do not use this ATM and contact the Bank immediately.
 

Find the answer to your question regarding the security of your transactions in the FAQs section.

Secure electronic transactions
The security of your transactions is our priority. We ask our Customers to follow the guidelines for the security of electronic transactions provided by Alpha Bank, especially at this time that phishing attacks have significantly increased.

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