Branch Network

The e-Banking security codes:

  • Choose complex passwords. Keep them in a way that will ensure that their disclosure or theft is not possible and never together with the User ID.
  • Keeping your personal security codes safe is your responsibility.  In the event of a confirmed or suspected physical or electronic theft, you must notify the Bank immediately.
  • Change your Password at regular intervals
  • Alpha Bank will never ask you for your security codes in any way (e.g. via phone or e-mail / sms).  They are personal and you must not disclose them to anyone
  • Misleading e-mail messages (phishing emails) or/and sms aim to intercept your personal data.  These messages are supposedly sent by Alpha Bank and urge the recipient to follow a link to a particular page in order to enter his / her personal data (e.g. User ID, Password, Additional Password etc.)
  • Misleading phone calls (voice phishing) by persons claiming to be Alpha Bank representatives aim to intercept your personal data.   These phone calls urge the user to disclose his personal data (e.g. Account Number, User ID, Tax Registration Number, Identity Card Number etc.)

Protect your computer against malicious acts:

Many malicious third parties try to install to your computer, unbeknownst to you, malicious software (Viruses, Worms, Trojan Horses, Spyware etc.) via the Internet or by e-mail.  In some cases, this malware could intercept your personal data and codes, destroy your files and programmes and generally harm your computer.

Alpha Bank informs you about the risks of using electronic systems and for the security of your electronic transactions suggests that you:

  • shield your computer with security software, such as Firewalls, Antivirus, Antispyware
  • update your computer with the latest versions and security patches of the operating system, the anti-malware programs, the browsers that you use as well as the applications that you may use to execute banking transactions (e.g. Viber).
  • delete the temporary Internet files from your computer.  Find out how.
  • avoid using public computers or those belonging to third parties (e.g. hotels, your friends)
  • do not ignore "strange” behaviours of your computer, as these may be caused by installed malware.
  • do not reply to e-mails that ask for your account details or security codes and do not follow the links that they suggest.
  • make sure that you visit the Alpha Bank's website.
  • always keep your security codes safe and protected.

What to do if you suspect or realise any physical or electronic theft attempt of your security codes.

Security tips for your transactions at ΑΤΜs

  • When entering your PIN, use your other hand to hide the typing.
  • PIN stands for “Personal Identification Number”. The Bank will never ask you for it and you must never disclose it to anyone.
  • Do not replace your PIN with an easily predictable one (e.g. your birth date).
  • Do not keep your PIN together with your card (in your wallet).
  • Do not trust anyone offering to assist you with the use of your card.
  • Make sure that you have taken your card back after the end of the transaction.

If the ATM captures your card, contact the Bank immediately. Report the loss or theft of your card immediately:

Find the answer to your question regarding the security of your transactions in the FAQs section.

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