Branch Network

We ensure the confidentiality of your transactions

Alpha Bank takes constant care to ensure the maximum possible security of its electronic services. e-Banking offers a high level of safety for your transactions via:

Controlled access

The Bank has in place specialized security systems to control and record all accesses and prevent  any unauthorized action in its systems.


Each transaction that is carried out, the data exchanged are gets encrypted using TLS encryption.

Personal security codes

To use the service, you are required to enter your personal security codes (Username, Password), which must be known only to you. You can also set an alternative Username (alias) to make it easier to remember, while you are also required to change your password regularly.

For security reasons, your subscription is automatically "locked" after five consecutive unsuccessful attempts to log in.

An additional level of security for your transactions

myAlpha Code for your electronic transactions

myAlpha Code is an additional way to authenticate your transactions when carried out via myAlpha Web and myAlpha Mobile to enhance your safety, in line with the European Anti-Fraud Directive (PSD2/Strong Customer Authentication-SCA). Combined with the Username and Password provides stronger subscriber authentication and protection. The code generated each time is unique and contains information about the particular transaction you have chosen to carry out.

Transactions that require the use of myAlpha Code can be completed either via Push Notifications or via QR Codes that you receive on the myAlpha Mobile Banking app or sent to via Viber or SMS to the mobile number you have been registered to e-Banking.

Find out more on myAlpha Code in the relevant FAQs section.

Automatic sign off

For security reasons, there is a limit for completing transactions ("Session Timeout"), after which the connection is automatically terminated by the system.  Similarly, if you have not carried out any transaction for a period 15 minutes, the system again disconnects you automatically. ("Idle Timeout").

Upper transfer limit

To ensure security in your transactions, there is an upper daily limit set by the subscriber.

Alpha alerts service

Using the Alpha alerts notification service, you receive notifications at any time, by e-mail or SMS, of the transactions and other actions in your profile, which you carry out via the electronic services of Alpha Bank. Furthermore, you can be informed about your cards and accounts.

Find the regarding the safety of your transactions in the FAQs section.

Secure electronic transactions
The security of your transactions is our priority. We ask our Customers to follow the guidelines for the security of electronic transactions provided by Alpha Bank, especially at this time that phishing attacks have significantly increased.

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