Branch Network

Alpha Bank takes constant care to ensure the maximum possible security of its electronic services.  The new myAlpha Web offers a high level of security for your transactions through the following:

Controlled access

The Bank has in place specialized security systems to control and record all accesses and prevent  any unauthorized action in its systems.

Encryption

In every transaction executed, the data exchanged are encrypted using TLS encryption.

Personal security codes

In order to use the service, you are required to enter your personal security codes (User ID, Password), which must be known only to you. You can also define an alternative User ID (alias) and we suggest that you change your password regularly.

For security reasons, your subscription is automatically "locked" after five consecutive unsuccessful attempts to log in.

An additional level of security for your transactions

  • myAlpha Code for your electronic transactions

For additional security in high-risk transactions (e.g. transfers to third parties), the use of myAlpha Code regarding codes sent via SMS or Viber to the user's mobile phone, is required. More information about the options, the cost and the subscription to this service, is available on the Service page.

The use of the myAlpha Code combined with the User ID and Password provides stronger subscriber authentication and protection. The code generated each time is unique, is being created based on the transaction the user has chosen to carry out and can be used once, exclusively for the specific transaction.

Find the answer to your myAlpha Code questions in the FAQs section.


Automatic sign off

For security reasons, there is a 60-minute limit for completing transactions ("Session Timeout"), after which the connection is automatically terminated by the system.  Similarly, if you have not carried out any transaction for a period of 15 minutes, the system again disconnects you automatically. ("Idle Timeout").

Upper transfer limit

To ensure security in your transactions, there is an upper daily limit which applies to transfers to Alpha Bank or other bank accounts, as well as to cards issued by other banks. This limit is defined by the subscriber.

Alpha alerts service

Using the Alpha alerts notification service, you receive notifications free of charge at any time, by e-mail or SMS, of the transactions and other actions in your profile, which you carry out via the electronic services of Alpha Bank. Furthermore, you can be informed about the activity of your cards and accounts.

Find the answer to your question regarding the security of your transactions in the FAQs section.

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