Frequently asked questions about myAlpha wallet
Payments
- Where can I make contactless payments?
- How can I make a contactless payment using myAlpha Wallet?
- Is there a limit to the number of contactless payments I can make?
- Is it safe to make payments via myAlpha Wallet?
- Can I activate the same card for payments on more than one device?
- Can I apply installments into my payments?
- I am encountering problems when using my mobile device for contactless payments. What should I do?
- I cannot make a payment. What should I do?
- Where can I see the recent payments I have made with myAlpha Wallet?
- Can I make contactless payments without an Internet connection?
- How can I know that the payment has been completed?
- I have registered more than one card in myAlpha Wallet. How do I choose the card I want to pay with?
- The physical card for which I activated the wallet card has been lost / stolen / I haven’t received it / has been canceled due to fraud. What should I do?
- What should I do in case my mobile phone is lost / stolen?
- What happens when I replace my device?
- If I remove a card from myAlpha Wallet, will I be able to use it for contactless payments?
- How can I disactivate myAlpha Wallet?
- Do I need to activate the NFC function to make contactless payments?
- Do I need an Internet connection to make contactless payments?
- I tried to make a payment but when I held my phone over the reader, the message "Unable to communicate with the terminal! Please try again." was displayed. Why?
Secure electronic transactions
The security of your transactions is our priority. We ask our Customers to follow the guidelines for the security of electronic transactions provided by Alpha Bank, especially at this time that phishing attacks have significantly increased.