Frequently asked questions about myAlpha wallet
Payments
- Where can I make contactless payments?
- How can I make a contactless payment using myAlpha Wallet?
- Is there a limit to the number of contactless payments I can make?
- Is it safe to make payments via myAlpha Wallet?
- Can I activate the same card for payments on more than one device?
- Can I apply installments into my payments?
- I am encountering problems when using my mobile device for contactless payments. What should I do?
- I cannot make a payment. What should I do?
- Where can I see the recent payments I have made with myAlpha Wallet?
- Can I make contactless payments without an Internet connection?
- How can I know that the payment has been completed?
- I have registered more than one card in myAlpha Wallet. How do I choose the card I want to pay with?
- The physical card for which I activated the wallet card has been lost / stolen / I haven’t received it / has been canceled due to fraud. What should I do?
- What should I do in case my mobile phone is lost / stolen?
- What happens when I replace my device?
- If I remove a card from myAlpha Wallet, will I be able to use it for contactless payments?
- How can I disactivate myAlpha Wallet?
- Do I need to activate the NFC function to make contactless payments?
- Do I need an Internet connection to make contactless payments?
- I tried to make a payment but when I held my phone over the reader, the message "Unable to communicate with the terminal! Please try again." was displayed. Why?