Branch Network
Security BACK

I received a "suspicious" e-mail which asks for my account details or security codes. What should I do?

Alpha Bank will never ask you the Password that you use for the service in any way (by phone or e-mail). Your Password is personal and you must not reveal it to anyone.

  • Do not reply to e-mails which appear to have been sent by Alpha Bank and ask for your account and card details or your access codes to the Alpha Bank on-line services. They are sent by malicious parties who are trying to intercept your security codes and gain access to the online services or to your personal data.
  • Do not follow links included in e-mails or third party websites leading you to sites which simulate the Alpha Bank website and ask you to enter details of your accounts and cards or your security codes.
  • Forward any similar "suspicious" e-mail to the Bank at the following address and then delete it from your mailbox, taking no further action.
Secure electronic transactions
The security of your transactions is our priority. We ask our Customers to follow the guidelines for the security of electronic transactions provided by Alpha Bank, especially at this time that phishing attacks have significantly increased.

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