Alpha Bank will never ask you the Password that you use for the service in any way (by phone or e-mail). Your Password is personal and you must not reveal it to anyone.
- Do not reply to e-mails which appear to have been sent by Alpha Bank and ask for your account and card details or your access codes to the Alpha Bank on-line services. They are sent by malicious parties who are trying to intercept your security codes and gain access to the online services or to your personal data.
- Do not follow links included in e-mails or third party websites leading you to sites which simulate the Alpha Bank website and ask you to enter details of your accounts and cards or your security codes.
- Forward any similar "suspicious" e-mail to the Bank at the following address firstname.lastname@example.org and then delete it from your mailbox, taking no further action.