Branch Network

Which Alpha Bank products are affected by Regulation 260/2012?

The Regulation affects the following Alpha Bank products, whether these are offered to an individual or to a business:


A) Payment orders (credit transfers)
  • Individual internal payments within the Bank (outgoing), through:
    - Branches
    - myAlpha Web / myAlpha phone/ myAlpha mobile  - ATMs
  • Individual interbank payments (outgoing), through:
    - Branches
    - myAlpha Web / myAlpha phone/ myAlpha mobile
  • Individual incoming payments
    Possibility to obtain information through:
    - Branches
    - myAlpha Web/ myAlpha phone/ myAlpha mobile
  • (Bilateral or Interbank) payment orders for payments owned to third parties using a specific entry code , through:
    - Branches
    - myAlpha Web / myAlpha phone/ myAlpha mobile
    - ATMs
  •  Payroll Payment with submission of a relevant file on behalf of the businesses ONLY, through the following services:
    - myAlpha Web
    - ALPHA BANK FILE TRANSFER
    - ALPHA MASS PAYMENTS
    - PHYSICAL FILE TRANSFER (CD)
  • Internal mass payments within the Bank with submission of a relevant file on behalf of the businesses ONLY, through the following services: 
    - myAlpha Web
    - ALPHA BANK FILE TRANSFER 
    - ALPHA MASS PAYMENTS
    - PHYSICAL FILE TRANSFER (CD)
  • Interbank mass payments with submission of a relevant file on behalf of the businesses ONLY, through the following services:
    - ALPHA BANK FILE TRANSFER
    - ALPHA MASS PAYMENTS
 

B) Collections (direct debits)

  • Bilateral debits with submission of a relevant file on behalf of the businesses ONLY, through the following services:
    - ALPHA BANK FILE TRANSFER
    - ALPHA MASS PAYMENTS
  • Interbank debits with submission of a relevant file on behalf of the businesses ONLY, with the Bank acting as:
    - Debtor Bank (or)
    - Creditor Bank
Secure electronic transactions
The security of your transactions is our priority. We ask our Customers to follow the guidelines for the security of electronic transactions provided by Alpha Bank, especially at this time that phishing attacks have significantly increased.

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