Branch Network

Instructions on new accepted file formats in online payments

Customers using the current txt file format of former Emporiki Bank (Payroll, Payment Orders)

  • You may create an XML file format , in accordance with the ISO 20022 standard, which is compatible with the Regulation (ΕU) 260/2012.
    For instructions regarding the new file format, click here.
  • You may use the File Conversion Tool (Conversion Service) to convert your txt file format of the former Emporiki Bank (payroll, payment orders) to the new XML file format in accordance with the ISO 20022 standard. The imported txt file format may contain either (a) the 15-digit Alpha Bank account numbers and the Remittance Info field with a smaller length of 140 characters or (b) the accounts in IBAN format and the Remittance Info field with maximum length of 140 characters. To use the File Conversion Tool, click here.

For additional information, please contact the Back Offices Division at the telephone number 210 326 9900 (available 08:00 - 15:00 Monday to Thursday, 8:00 - 14:30 Friday).

Customers using the current alpha txt file format

If you are sending alpha txt file format, you may also use one of the following options:

  • You may create an XML file format in accordance with the ISO 20022 standard, compatible with Regulation (ΕU) 260/2012.
    For instructions on the new file format, click here.
  • You may use the File Conversion Tool (Conversion Service) to convert your alpha txt file format in accordance with the ISO 20022 standard. The imported txt file format may contain either (a) the 15-digit Alpha Bank account numbers and the Remittance Info field with a smaller length of 140 characters or (b) the accounts in IBAN format and the Remittance Info field with maximum length of 140 characters.
    To use the File Conversion Tool, click here.

    As of 1.2.2016, the reporting file that you will be receiving through the service will have the ISO 20022 XML format. In order to convert it to alpha txt file format (such as the one you are currently receiving), you may use the File Conversion Tool
For additional information, please contact the Back Offices Division at the telephone number 210 326 9900 (available 08:00 - 15:00 Monday to Thursday, 8:00 - 14:30 Friday).

Customers using excel file format (Payroll, Payment Orders and Collections)

If you are sending excel file format, you may also use one of the following options:

  • You may create a new XML file format in accordance with the ISO 20022 standard, which is compatible with the Regulation (ΕU) 260/2012.
    For instructions on the xml file format of payment orders, click here.
    For instructions on the xml file format of collections, click here.
  • You may use the File Conversion Tool (Conversion Service) in order to convert the excel file format to the new XML file format, in accordance with the ISO 20022 standard. The imported txt file format may contain either (a) the 15-digit Alpha Bank account numbers and the Remittance Info field with a smaller length of 140 characters or (b) the accounts in IBAN format and the Remittance Info field with maximum length of 140 characters.

To use the File Conversion Tool, click here.

As of 1.2.2016, the reporting file that you will be receiving through the service will have the ISO 20022 XML format. In order to convert it to excel file format (such as the ones you are currently receiving), you may use the File Conversion Tool.

For additional information, please contact the Back Offices Division at the telephone number 210 326 9900 (available 08:00 - 15:00 Monday to Thursday, 8:00 - 14:30 Friday).
 
Please note that the new information contained in the “Remittance Info“ field will be accessible by Customers / Payment recipients through:
 
  • myAlpha Web / myAlpha phone and through the “Transaction Details” option.
  • Any Branch of the Bank.
Secure electronic transactions
The security of your transactions is our priority. We ask our Customers to follow the guidelines for the security of electronic transactions provided by Alpha Bank, especially at this time that phishing attacks have significantly increased.

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