Branch Network
Frequently Asked Questions BACK

I am an Alpha Feel Safe plan holder. What should I do if I realize that my card/ personal belongings were lost or stolen or if I am robbed at an ATM?

In this case, you should take the following steps as soon as possible:

  • Deactivate your card by calling Alpha Bank at +30 210 3260000 and the telephony company if the SIM has been also stolen.
  • Submit a report to the police within 48 hours from the event.
  • Submit an application for compensation to AXA Insurance by calling +30 210 72 68000.

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