FAQs about Alpha Alerts

Alpha alerts are notifications sent to you by Alpha Bank in real time, every time you:

• Shop using your card.
• Withdraw cash within your card credit limit (cash advance).
• Withdraw cash from your account at ΑΤΜs in Greece or abroad.
• Carry out transactions using e-Banking.

You can choose between Viber/SMS or email notifications.

Depending on the product:

• Cards – €1/month for each card.
• Accounts – No charge emails notifications. €1.90/month for SMS/Viber notifications, provided you receive a minimum of 1 text message within the month. One fee applies for all your linked accounts.
• e-Banking transactions – No charge.

Find out more about Alpha alerts.

Yes, you can activate Alpha alerts on all your personal cards:

• Through myAlpha Web.
• Over the phone on +302103260000.

If you are the main card holder, you can also activate this service on additional cards.

You cannot activate alerts on business cards.

Yes. No action is necessary on your part.

The service is updated automatically when a new card is issued due to theft/loss/change. You will be getting alerts for your new card soon.

You only need to change your contact details for e-Banking. Alpha alerts are updated automatically. No further action is necessary on your part.

This may have happened for a number of reasons. For example:

• There was a technical issue with your telecommunications service provider.
• The inbox on your email account or mobile phone was full.
• The message went to the Spam folder because Alpha Bank has not been included in the safe sender list.
• Your mobile phone reception was poor.
• You have no Wi-Fi or data connection to receive the alert on Viber.

Learn how to customise your alerts.

Yes.

For your cards, you may choose to get alerts for:

• Purchases over €100 or €300.
• Withdrawals over €100 or €300.
• All transactions over €100 or €300.
  

Log in to myAlpha Web: Settings > Manage alerts > Cards > Edit. 

For your accounts, you may choose to get alerts for:

• All transactions.
• Direct debits and standing orders.
• Pension payments.
  

You may also choose to get alerts when the available balance in your account gets below or over a certain threshold.

Log in to myAlpha Web: Settings > Manage alerts > Accounts > Edit.