Online documents update
Alpha Alerts
- How can I sign up for the Alpha Alerts service?
- Do I have to be a myAlpha Web subscriber in order to sign up for the Alpha Alerts service?
- What is the cost for activating the Alpha Alerts service?
- A transaction was carried out on my card or account but I did not receive the notification by SMS immediately. Why?
E-statements
- How can I sign up for the Alpha e-statements service?
- Why should I choose the Alpha e-Statements Service?
- How can I check my account, card and loan statements online?
- Should I be a subscriber to myAlpha Web to access my account statements online?
- How often is an e-statement issued?
- How long will the statements of my accounts, cards and loans be available online?
- I have activated the e-statements service but I don’t receive e-mail notifications. Why?
- Can I continue to receive paper copies of my account statements?
- Why should I use the new document upload service?
- Which of my details can I certify or update online?
- What types of documents can I submit online in order to complete my identification by the Bank or to update one or more of my personal details?
- What should be the format of my files?
- Is there a limit to the documents’ issuing date?
- Can I also update online the details of a third party (e.g. a family member)?
- Is the procedure for renewing my documents completed entirely online?
- My permanent residence is abroad. Can I declare an address abroad?
- The document I submitted was rejected. How will I know why this happened? Can I repeat the procedure?
- Why am I required to provide details to the Bank?
Secure electronic transactions
The security of your transactions is our priority. We ask our Customers to follow the guidelines for the security of electronic transactions provided by Alpha Bank, especially at this time that phishing attacks have significantly increased.