Information and Products
General
- What is the "Overview" screen and what options does it offer?
- How can I select the products displayed on the "Overview" screen?
- Why can't I see all my products on the Overview screen?
- What is the electronic message inbox?
- What additional features do I have for managing my Alpha Bank cards?
- How can I view information about my Alpha Private Banking and Alpha Gold Personal Banking portfolio?
Tax Deduction
- What is the new tax deduction and how is the minimum amount established?
- How can I be informed of my tax deduction using e-Banking?
- Who is entitled to tax deduction?
- Who is exempted from the new provisions on tax deduction?
- Do e-commerce transactions in Greece and abroad establish entitlement to tax deduction?
- Which transactions are eligible for tax deduction?
- Which transactions are not eligible for tax deduction?
- What happens if the amount required to establish entitlement to tax deduction is not reached?
- What applies to add-on cards in establishing entitlement to tax deduction?
- Do interest-free instalments on cards count for tax deduction?
Alpha Alerts
- How can I sign up for the Alpha Alerts service?
- Should I be a subscriber to myAlpha Web in order to sign up for the Alpha Alerts service?
- What is the cost for activating the Alpha Alerts service?
- A transaction was carried out on my card or account but I did not receive the notification by SMS immediately. Why?
E-statements
- How can I sign up for the Alpha e-Statements service?
- Why should I choose the Alpha e-Statements Service?
- How can I view my account, card and loan statements online?
- Should I be a subscriber to myAlpha Web to access my account statements online?
- How often is an e-Statement issued?
- How long will my accounts, cards and loans statements be available online?
- How will I know when an e-Statement for a product has been issued?
- How can I access the e-Statements of my accounts?
- I have activated e-Statements but I don't receive email notifications. Why?
- Can I continue to receive paper copies of my account statements?
Secure electronic transactions
The security of your transactions is our priority. We ask our Customers to follow the guidelines for the security of electronic transactions provided by Alpha Bank, especially at this time that phishing attacks have significantly increased.