Branch Network
Security and Codes BACK

I do not receive SMS with myAlpha codes on my mobile. What should I do?

Initially you should verify that:

  • you have sufficient mobile coverage
  • you have activated roaming, in case you are abroad 
  • you receive other messages but not myAlpha Code messages.

Provided you have checked all the above, you could reboot your mobile phone and then request myAlpha Code for a second time. If you still don’t receive myAlpha Code, please contact your service provider, in order to clarify whether there are limitations in receivinge myAlpha Code.

Alternatively, and in case that you either do not have access to a mobile network or for any reason you cannot receive myAlpha Code via SMS on your provider (for example you are traveling or you live abroad), you have the option to receive messages via Viber, where an internet connection is required. To receive Viber messages you need to subscribe to the service.

Alternatively for the transactions that require strong customer authentication you can either choose Push Notifications or QR Codes from the myAlpha Mobile application. 

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