Security tips

I think someone has tried to steal my credentials or has actually stolen them. What should I do?

Call Alpha Bank immediately on +302103260000 so that we may lock your e-Banking account. After listening to the recording, say “suspicion of fraud” and your call will be immediately directed to an Alpha Bank employee.

For fraud-related issues, our helpline is available 24/7.

To which address should I forward the phishing message I was sent?

Send an e-mail to eBanking.Fraud.Ops@alpha.gr
Send a screenshot on Alpha Bank’s social media accounts:

Get advice and find out how to protect yourself.

Are the transactions I carry out through e-Banking secure?

Yes, as long as the necessary specifications and rules are observed.

We try to ensure the maximum security level possible for your transactions through myAlpha Web and myAlpha Mobile, using cutting-edge technology and systems. Find out how we protect your transactions.

At the same time, it is important that you too play your part in securing your transactions:

You must memorise your credentials and never share them with anyone. Find out how to protect your credentials.
Use computers and devices you own or manage yourself, and take appropriate security measures. Find out how to protect your devices.

Security tips

I think someone has tried to steal my credentials or has actually stolen them. What should I do?

To which address should I forward the phishing message I was sent?

Are the transactions I carry out through e-Banking secure?

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