Frequently Asked Questions about Cards
Apple Pay
General
- What is Apple Pay?
- What is a Device Account Number?
- Which devices are compatible and what are the instructions for use?
- Is there any charge for using Apple Pay?
- Can I add any Alpha Bank card to Apple Pay?
- How many cards can I add to Apple Pay?
Adding a card
- How can I add a card to the Wallet App of any Apple device?
- I have not received my card yet. Can I add it to Apple Pay?
- I cannot complete the process of adding my card to Apple Pay. What should I do?
- How do I remove a card from Apple Pay?
Payments
- Where can I use Apple Pay?
- Does Apple Pay Wallet show my recent payments?
- Can I make contactless transactions in stores, without internet connection?
- How do I know that my transaction is complete?
- I have added multiple cards on Apple Pay. How do I choose the card I want to make a payment with?
- Why is the card number on the POS receipt different from the number of the card I have added to Apple Pay?
- Do the reward programs of Alpha Bank cards apply to transactions made with Apple Pay?
Other issues
- How do I lock Apple Pay?
- The card I added to Apple Pay is lost/stolen. What should I do?
- What should I do in case my iPad/iPhone is missing/stolen?
- What am I supposed to do in case my Apple Watch is missing/stolen?
- What happens in case my device is replaced or updated?
- Where can I find additional information about Apple Pay?
Secure electronic transactions
The security of your transactions is our priority. We ask our Customers to follow the guidelines for the security of electronic transactions provided by Alpha Bank, especially at this time that phishing attacks have significantly increased.