FAQs about APS

Automatic Payment Systems (APS) are located inside Alpha Bank branches and allow you to carry out various transactions without having to stand in line. You can:

• Make payments to the government or organisations.
• Pay your loans or credit cards.
• Deposit cash your own or another holder’s Alpha Bank account.
• Top up your prepaid card using cash.

You do not need to have the exact amount in cash for your transactions. The APS can give change.

No, you cannot check your balances there.

Instantly. When you complete your transaction at an APS, your account, loan or credit card balance is automatically updated.

Yes. You can enter payment details during the transaction process.

You could include your name or some other payment description (up to 20 characters in Greek or Latin script). These details also appear on the transaction receipt issued by the APS.

You only need the e-payment number. If you do not know how to find this number on your bill, the APS provides relevant on-screen information.

You can enter the number or scan the barcode, as long as you carry a physical copy of the bill to be paid.

You can ask the branch staff for help.

Yes. You can make any cash transaction, except for payments to government services. For payments to government services, your card is required as proof of ID.

This depends on the transaction:

• Deposits and payments to Alpha Bank accounts and cards are free of charge.
• Payments to cards issued by other banks incur a flat charge of €1 / transaction.
• The first top-up of an Alpha Bank Prepaid Mastercard is free of charge, while all next top-ups incur a charge of 1% on the top-up amount, with a minimum charge of €1 and a maximum charge of €5.

See a detailed list of charges for bill payments and payments to organisations.