Branch Network

Electronic file and security for your data

With e-statements you have your monthly statements available on your e-Banking for:

  • Accounts.
  • Credit cards.
  • Mortgage and consumer loans.

You receive monthly email notifications once your statements are issued. To view the statements, click on the 3 dots on the right of the account, card or loan and then choose “Statements”.

At all times, you have access to statements going back 18 months through the secure environment of your e-Banking. You may also save them as pdf files on your computer and create your own digital archive.

This allows you to access your information in a simpler, faster and more secure manner, while also helping us protect the environment by printing less.

You register automatically for e-statements when you get your e-Banking credentials. There is no charge for the service. Find out the terms of the service.


Frequent questions

How can I register to receive e-statements?

You register automatically when you get your e-Banking credentials.

If you have already registered but have, at some point, cancelled the e-statements, you can register again online:

  1. In the home screen (Overview) choose “Settings” from the left menu.
  2. Choose the “Communication” tab.
  3. Choose the “Alpha e-statements”.
  4. For each product you wish to receive e-statements, activate the button on the right, agree to the Terms of Use and click on “Confirm”.

Alternatively, book an appointment at a branch to register again for e-statements.

This service is provided free of charge for all e-Banking users.

How regularly are e-statements issued and for how long are they available?

e-statements are issued monthly and are available on myAlpha Mobile and myAlpha Web for 18 months.

If you need an account statement issued more than 18 months ago, contact the branch of your choice.

I have activated e-statements. Why have I not received any email notifications?

If you have not been receiving email notifications for your e-statements, make sure that:

They are activated for the specific product (Settings > Communication > Alpha e-statements).

We have the correct email address (Settings > Personal info).

If you continue missing email notifications, call us on +302103260000.