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With a view to ensuring its sustainable development, Alpha Bank is committed to operating responsibly, taking due account of the economic, social and environmental parameters of its operation, both in Greece and in the other countries where it is present. To this end, it promotes communication and cooperation with all its Stakeholders.

In order to enhance social responsibility and integrate it into the Group’s principles and values in the best possible way, the Bank applies the law and aligns its activity with internationally recognised guidelines, principles and initiatives on sustainable development, such as the Organisation for Economic Co-operation and Development (OECD) Guidelines on Responsible Business Conduct, the Core Conventions of the International Labour Organisation (ILO), and the Universal Declaration of Human Rights (UDHR).

The Bank’s organisation and operation follow the best banking and business practices. They are governed by principles such as integrity and honesty, impartiality and independence, confidentiality and discretion, as provided for in the Bank’s Code of Ethics and in the principles of Corporate Governance. Particular significance is attached to the identification, measurement and management of the undertaken risk, to the compliance with the applicable legal and regulatory framework, to transparency and to the provision of full, accurate and truthful information to the Bank’s Stakeholders.

The Bank’s primary goals are credibility, consistency and efficiency in banking services. Its key concerns are to continuously improve the products and services it offers and to ensure that its Customers’ banking needs are addressed in a modern and responsible manner. It examines and incorporates non-financial criteria (on issues related to the environment, society and corporate governance) in its financing procedures, as well as in developing and placing new products and services on the market. 

The Bank acts responsibly to actively contribute to the protection of the environment and to the conservation of natural resources and is committed to addressing the direct and indirect impacts of its activities on the environment. 

The Bank responsibly implements the following policies with regard to its Human Resources. In particular, the Bank:

  • Respects and defends the diversity of its Employees (age, gender, ethnic origin, religion, disability/special capabilities, sexual orientation etc.). 
  • Ensures top-quality working conditions and opportunities for advancement based on merit and on equal treatment, free of discrimination.
  • Offers fair remuneration, based on contracts which are in agreement with the corresponding national labour market and ensure compliance with the respective national regulations on minimum pay, working hours and the granting of leave.
  • Defends human rights, recognises the right to union membership and to collective bargaining, and opposes all forms of child, forced or compulsory labour.
  • Treats all Employees with respect.
  • Provides its Employees with continuous education and training.Ensures the health and safety of Employees at the workplace and helps them balance their professional and personal life.

The Bank’s activities are directly linked to the society and the citizens. Therefore, it seeks to support the society and the citizens, giving priority to culture, education, health and the protection of the environment.

In addition, the Bank applies the Corporate Responsibility principles across the entire range of its activities and seeks to ensure that its Suppliers and Partners also comply with the values and business principles that govern its operation. 

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