Alpha Bank - Alpha e-Banking for Individuals
Alpha e-Banking   for Individuals
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Additional Password Services

With the Additional Password Services, you are
confident and secure. Choose between receiving
Additional Passwords via SMS, the Alpha Safe Access
application or the Additional Password Device (for subscribers
who have already received it) and enjoy flexibility and access
to all the transactions and settings of your subscription 
in Alpha Web Banking and Alpha Mobile Banking services.

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Know your options

What's new in the Additional Password Services?

New, smart options to receive Additional Passwords and manage the Services even more easily via Alpha Web Banking:

  • Receive Additional Passwords via SMS on your mobile phone, wherever you are.
  • View at a glance the status of your services from a dynamic, easy-to-use customised dashboard.
  • Manage your choice of Additional Password generator.
  • Change it easily to the Alpha Safe Access application or to receiving Additional Passwords via SMS.
  • Take immediate action in case of loss or theft of your mobile phone or device (token) choosing to deactivate it temporarily or submitting an application for a new Additional Password generator.

Security in your sensitive transactions and flexibility!

Take advantage of the Additional Password Services

Activate the Additional Password Services (APS) in your subscription, to carry out transactions with maximum security and have access to all transactions and services.

To complete your transactions or modify your subscription's settings in the Alpha Web Banking and Alpha Mobile Banking services, enter the Additional Password (when logging in to these services or when requested to do so by the system).

Choose your Additional Password generators

Alpha Safe Access. Full acess and security wherever you are

Install the Alpha Safe Access application on your mobile phone or tablet, to enjoy at all times:

  • the option to activate immediately and use the Additional Password Services.
  • ease in using the application
  • security in your sensitive transactions
  • full freedom in using Alpha Web Banking and Alpha Mobile Banking services. 

Additional Password via SMS
The new, flexible option for your security

Don’t you have a smartphone?

If it’s more convenient for you, choose to receive Additional Passwords via SMS to the mobile phone number you have provided for the Alpha Web Banking and Alpha Mobile Banking services!

Additional Password Device
The traditional option for your security

Do you have an Additional Password Device?

You can easily change at any time to one of the other two options available for generating Additional Passwords!

The Additional Password Devices (tokens) are now available available for corporate subscriptions only. However, Individuals who have already activated the device, they will still be able to use it.


Activate the Services

A new, even easier procedure for activating the Additional Password Services, available to everyone:

  1. New subscribers:
    Activate the Additional Password Services during your initial visit to an Alpha Bank Branch in order to subscribe to Alpha e-Banking.
  2. Existing subscribers: 
    Activate the Additional Password Services via Alpha Web Banking, choosing between the Alpha Safe Access application and the option to receive Additional Passwords by SMS.

FAQs

We are here for anything you need!

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately «suspicious» e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
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