Alpha Bank - Alpha e-Banking for Individuals
Alpha e-Banking   for Individuals
  • 210 326 0000
    Daily 8:00 – 22:30

Payments

Using the Alpha e-Banking services, you can make payments promptly and easily.

   

What can I pay?

  • amounts due to your credit cards issued by Alpha Bank (and other banks).
  • your Alpha Bank loan instalments
  • debts to the Public Sector (Taxes, Social Security contributions), to public utilities (Electricity bills, Water supply bills) and to other private sector companies (Telephony providers, Internet providers, Insurance and other companies). 
  • donations to a large number of organisations
See the detailed and constantly expanding list of the payments available through the Alpha e-Banking channels.


From what means of payments?

  • your accounts in Euro, which you have registered with debit usage rights in your profile.
  • your cards, which you have registered with debit usage rights in your profile, for certain payments to organisations. For some of these, you also have the option to settle the payment in installments

For when can I set a payment?

  • immediately, for certain payments. 
  • at a selected future date, for most of the available payments.
  • in instalments, for a limited number of payments.

How?

  • by entering an Additional Password, which is mandatory for payments to Alpha Bank cards (your own or those of third parties) not registered in your profile, as well as for payments to cards of other domestic banks. Get informed on the benefits of the Additional Password services
  • you can choose whether or not you want to block the amount of the payment order in your account until the selected execution date, without any interest loss. 
  • you will also be notified free of charge in the event that the transaction fails, provided you have activated the Alpha alerts service for e-banking transactions. To know more about the Alpha Alerts service, click here.

At what cost?

  • free of charge, for payments to Alpha Bank products.
  • with a small charge, depending on the particular type of payment and at significant discounts compared to payments made at the Branch. To see the Appendix of Alpha Bank's current Price-list with the detailed payment charges per organisation and per channel, click here.

Additional options:

  • monitor the status of each payment order and view the complete history of all payment orders you entered using the Alpha e-Banking services (menu Payments > History).
  • print  a copy of the transaction and save it to a pdf file.
  • cancel payment orders which have not yet been executed (menu Payments > Pending).
  • choose to save your frequent payments for even faster execution.
  • set standing orders for payments to organisations and companies.
  • set the upper limit for payments in your profile (up to Euro 15,000 or the equivalent amount in foreign currency).
For details on the payments options available via the Alpha e-Banking services per channel, click here.

Do you have more questions? Find the answer to your question in the FAQs section or take a tour to the Service’s interactive demo.

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately «suspicious» e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
Continue