Alpha Bank - Alpha e-Banking for Individuals
Alpha e-Banking   for Individuals
  • 210 326 0000
    Daily 8:00 – 22:30

List of Services

Browse the complete list of the services available via each Alpha e-Banking channel.
Look for the task you want to complete and see which channels support it.

  • * last 10 transactions   **information available from 1.5.2010 onwards
    Accounts AWB AMB APH (IVR) APH (Agent) ΑΤΜ ACTC
    Total balance of deposit accounts (Euro)
    Account balances (Euro, FC)
    Account activity & additional information
    *
    Information on incoming orders
    **
    **
    Status of cheques
    Electronic account statements (Alpha e-Statements)
    * after the issuance of the last statement
    Cards AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Total current balance of cards
    Balance of Alpha Bank cards
    Last transactions of Alpha Bank cards*
    Older transactions of Alpha Bank cards
    Bonus points of Alpha Bank cards
    Bonus points transfer history
    Electronic card statements (Alpha e-Statements)
    Loans AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Total balance of loans
    Housing loan balance
    Housing loan activity (10 last transactions)
    Balance of Alpha Revolving / Alpha 700 loans
    Alpha Revolving and Alpha 700 loan activity (10 last transactions after the issuance of the account statement)
    Electronic loan statements (Alpha e-Statements)
    Investments AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Alpha Finance share portfolio
    Alpha Mutual Funds portfolios
    Alpha Gold Personal Banking portfolio
    Alpha Private Banking portfolio
    Term deposits
    Information of general interest AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Foreign exchange rates
    Alpha Mutual Funds prices
  • (1) Transactions available from 7:00 to 23:30
    * between accounts connected to the card ** up to €1,500 per day
    To Alpha Bank - Immediately (1) AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Transfer between accounts registered in the subscriber's profile
    *
    Transfer to a third-party account (or to an account not registered in the subscriber's profile)
    **
    Transfer to Alpha Bank accounts registered in the subscriber's profile from a card or loan
    Cash deposit
    (2) A maximum transfer limit of €15,000 per day applies
    To Alpha Bank - at a future date AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Transfer between deposit accounts
    Transfer to a third-party deposit account(2)
    Define recurring transfers between accounts
    Cash deposit (in an envelope)
    (2) A maximum transfer limit of €15,000 per day applies
    To another bank AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Remittance to an account held with a bank in Greece (2)
    Remittance to an account held with a bank abroad (2)
  • * charging connected account and in cash
    (1) Transactions debiting a connected account are not available from 7:00 to 23:30.
    Cards - Loans AWB AMB APH ATM ACTC
    Cards issued by Alpha Bank
    * (1)
    Cards issued by other bank
    Load prepaid card
    * (1)
    Alpha Loan Revolving / Alpha 700
    * (1)
    Other Consumer/Personal loans
    (1)
    (1) Transactions available between 07:30 and 23:00
    (2) Payments by credit card are available between 07:30 – 23:00
    Greek Public Sector / Public Utility Bills AWB AMB APH ATM ACTC
    Assessed Tax Dues (Income Tax, EN.F.I.A. etc)
    (2)
    (2)
    (2)
    Cadastral survey fees (ktimatologio)
    (2)
    (2)
    (2)
    Chambers debt (20+ Chambers)
    Contributions and Occupation Tax (L. 3986/2011)
    (2)
    (2)
    (2)
    D.E.Y.A. (90+ Water supply / Drainage companies)
    DEI - INVOICES AND AGENTS
    D.E.TI.P
    e - Administrative Fee - Payment
    (1)
    Ε.Τ.Α.Α.-T.A.N. Announcements
    E.Y.A.TH. S.A.
    Electricity bills (D.E.H)
    (2)
    (2)
    (2)
    Fee for the Regulation of Unauthorised Constructions
    I.K.A.'s contribution fees
    ICISnet Electronic Payments
    (1)
    Labor ticket (ergosimo)
    Loans of Consignment Deposits & Loans Fund
    Municipalities debt (40+ Municipalities)
    Single Special Penalty for the Regulation of Unauthorised Constructions
    (2)
    (2)
    (2)
    Special maintenance tax for regulated areas
    (2)
    (2)
    (2)
    T.S.A.Y. - Employer's contributions
    (2)
    Tax affairs closure Law 388/2010
    (2)
    (2)
    (2)
    University of the Aegean E.L.E.
    Vehicle Circulation Tax
    (1,2)
    (1,2)
    (1,2)
    (1)
    Water supply bills (E.YD.A.P.)
    (2)
    (2)
    (2)
    Ε.Τ.Α.Α.-T.S.A.Y.
    Κ.Ε.Α.Ο.
    Ο.Α.Ε.Ε (Τ.Ε.Β.Ε. -Τ.Α.Ε. - Τ.S.A.)
    (2) Payments by credit card are available between 07:30 – 23:00
    Telephony (Fixed, Mobile & Internet) AWB AMB APH ATM ACTC
    COSMOLINE
    Cosmote Mobile
    (2)
    (2)
    (2)
    COSMOTE LANDLINE-OTE TV-INDIVIDUALS
    (2)
    (2)
    (2)
    COSMOTE LANDLINE-INVOICES
    (2)
    (2)
    (2)
    CYTA HELLAS
    FORTHNET
    HELLASFON NETWORKS
    HELLENIC CABLE NETWORKS LTD
    MTEL
    NICTECH
    ON TELECOMS
    ΟΤΕΝΕΤ
    PAYZONE Hellas S.A.
    TELLAS
    VIVODI Telecom
    VODAFONE
    Vodafone Home
    VOICENET
    WIND
    (1) Transactions available between 07:30 and 23:00
    (2) Payments by credit card are available between 07:30 – 23:00
    Insurance Companies AWB AMB APH ATM ACTC
    AIG HELLAS SA
    (1)
    (1)
    AIGAION INSURANCE
    (1)
    (1)
    (1)
    ALLIANZ HELLAS INSURANCE COMPANY SA
    (1)
    (1)
    (1)
    ΑΤΕ INSURANCE (LIFE, GENERAL INSURANCES)
    ARAG HELLAS
    ATLANTIC UNION S.A.
    (1)
    (1)
    (1)
    ΑΧΑ INSURANCE
    (1)
    (1)
    (1)
    (1)
    CNP INSURANCE LTD
    CROMAR INSURANCE BROKERS SOLE SHAREHOLDER CO. LTD
    (1)
    (1)
    DIETHNIS ENOSIS S.A.
    DYNAMIS A.E.G.A.
    (1)
    (1)
    (1)
    (1)
    ERGO INSURANCE
    (1)
    (1)
    ETHNIKI INSURANCE
    ETHNIKI INSURANCE - Flexible Payment
    EUROLIFE ERB (A.E.A.Z., A.E.G.A.)
    EUROPE G.I.S.A.
    EUROPEAN RELIANCE
    (1)
    (1)
    (1)
    FGA INSURANCE HELLAS
    GENERALI HELLAS
    (1)
    (1)
    (1)
    (1)
    GENIKI PANELLADIKI LTD
    GROUPAMA PHOENIX
    HELIOS ASSURANCE BROKERS S.A.
    HORIZON INSURANCE
    ING Insurance Agency
    INSURANCE MARKET
    INTERAMERICAN (Anytime Assistance, Anytime Damages, Anytime Life)
    (1)
    (1)
    (1)
    INTERASCO AEGA
    INTERLIFE (A.A.E.G.A, INSURANCE CLIENTS)
    (1)
    (1)
    (1)
    INTERNATIONAL LIFE (A.E. LIFE INSURANCE, A.E.G.A.)
    (1)
    (1)
    (1)
    INTERSALONIKA A.E.G.A
    (1)
    (1)
    (1)
    METLIFE A.E.A.Z.
    (2)
    (2)
    (2)
    MOTOR INSURER'S BUREAU-GREECE
    MUTUAL Assurance Brokers
    MY DIRECT INSURANCE
    MINETTA INSURANCE (GENERAL, LIFE)
    NEQUS BROKERS S.A.-PARTNERS
    (1)
    (1)
    NN HELLAS LIFE
    NP INSURANCE (CUSTOMER PAYMENTS, PARTNERS PAYMENTS)
    PERSONAL INSURANCE AEGA
    PRIME INSURANCE
    Q Brokers
    SYNETERISTIKI INSURANCE
    YDROGEIOS Α.Α. & Α.Ε.
    (1) Transactions available between 07:30 and 23:00
    Other payments AWB AMB APH ATM ACTC
    11880-vrisko.gr
    520 BARCODE HELLAS
    A.E.P.I. SA
    Α.Ν.Ε.Κ. (SUPERFAST, PARTNERS)
    (1)
    (1)
    (1)
    ACS (ATHENS, COURIER)
    AEGEAN MOTORWAY SA
    AEGEAN SPEED LINES
    Athanasios Karabassis and Co. E.E.
    ATTIKES DIADROMES S.A.
    (1)
    (1)
    (1)
    (1)
    AVON COSMETICS
    BENAKI PHYTOPATHOLOGICAL INSTITUTE
    BLUE STAR FERRIES - PARTNERS
    BML SECURITY
    BMW AUSTRIA BANK
    BRINKS SECURITY SERVICES S.A.
    Cardlink S.A.
    CENTRAL GREECE MOTORWAY S.A.
    COCA COLA 3E HELLAS AVEE
    CREDICOM CONSUMER FINANCE
    CREDIT M - CARDS
    CREDIΤ Μ - LOANS
    CREDIT M S.A.
    DAIMLER CHRYSLER BANK
    EDENRED - VOUCHER SERVICES SA
    EETT
    e-FOOD.GR
    ELASTIKA MICHELIN
    ELASTIKA PIRELLI S.A.
    ELASTRAK S.A.
    ELPA
    ELPEDISON ENERGY S.A.
    ELTREKKA S.A.
    EMA S.A.
    EMPORIKI RENT
    ENERGA – Supply & Trading Of Electrical Power
    EPA Attikis S.A.
    EPA Thessalia
    EPA Thessaloniki
    ETAO
    FAST FERRIES
    FGA BANK GmbH
    FGA CAPITAL HELLAS
    Florentia Karabassi and Co. E.E.
    G4S CASH SOLUTIONS
    G4S SEC SYSTEMS MONITORING
    G4S SECURE SOLUTIONS S.A.
    G4S TELEMATIX
    Geotechnical Professionals’ Insurance Fund
    GERMAN SCHOOL OF ATHENS
    GOOD YEAR
    GREEK YELLOW PAGES
    GREEN-GREEK ENVIROMENTAL & ENERGY NETWORK
    GS1 Association Greece
    H.E.D.N.O. SA
    HELLAS POWER S.A.
    HELLAS PRODUCTS LTD
    HELLENIC LOTTERIES
    HELLENIC SEAWAYS - PARTNERS
    (1)
    (1)
    HENKEL HELLAS ABEE
    HERON THERMOELECTRIC S.A.
    HORSE RACES S.A.
    I.A.T.A. (BSP, CASS)
    IFG-FRENCH INSTITUTE OF GREECE
    innoview.gr
    LINDE HELLAS LTD
    MERCEDES BENZ HELLAS ΑΕΕ
    MINOAN LINES
    (1)
    (1)
    MOUHALIS S.A.
    (1)
    (1)
    NEA ODOS S.A.
    NOVA – FORTHNET MEDIA
    Ο.Α.Ε.P.
    ΟΒΙ
    OMNINET
    OPAP
    O.P.A.P. S.A.
    OPAP INTERNET
    ΟPAP VLTs
    ORPHEE BEINOGLOU S.A.
    OTIS ELEVATORS-ESCALATORS
    PANHELLENIC MEDICAL ASSOCIATION
    Papaki.gr
    PASOK
    Paybybank
    (1)
    (1)
    PHARMASERVE LILLY SACI
    PLAISIO COMPUTERS
    PRAKTIKER HELLAS SA
    PROTERGIA
    REVMAena
    SANOFI-AVENTIS ΑΕVΕ
    SCIENTIFIC RESEARCH INSTITUTE-P.I.S.
    SEAJETS
    SFS HELLASFINANCE CONSUMER
    SPARTAN SECURITY LTD
    STOIXIMAN
    TEA - EAPAE
    TEC HELLAS LTD
    TEO S.A.
    TIRESIAS S.A.
    TUPPERWARE
    VIVA Payments S.A.
    V. KAFKAS S.A.
    VOLKSWAGEN BANK
    VOLTERRA S.A. (COMPANIES, INDIVIDUAL)
    WATT & VOLT S.A.
    WELLA Hellas
    Western Union - Paybybank
    (1)
    (1)
    Donations for social purposes AWB AMB APH ATM ACTC
    Actionaid Hellas
    Agapan (Hospice and Palliative Care)
    Animal Protection Center of Aegina and Agistri
    Anoixti Agalia
    Arcturos
    Association Heart of the Child
    Association of the Friends of the Agioi Anargyroi Oncology Hospital
    Benaki Museum
    Cerebral Palsy Greece
    Dodekanisiaki Melissa
    Efstathia J. Costopoulos Foundation (Yaya’s Garden - Kalamata)
    Elepap
    Elpida
    Elpida (Hope) - Association οf Parents, Guardians and Friends of Children With Kidney Diseases
    Ergastiri - Society of Parents, Guardians and Friends of People with Mental Disabilities
    Ermis - Association of Parents, Guardians and Friends of People with Special Abilities
    Estia Eseepa
    Fillosia
    Filozoiki
    Floga
    Friends of the Child
    Goulandris Natural History Museum
    Greek Action in Africa
    Greek Alliance for Rare Diseases
    Greek Guiding Association
    Greenpeace
    Hamogelo tou Paidiou
    Hatzikyriakio Child Care Institution
    Hellenic Children’s Museum
    Hellenic Society
    Hellenic Society for the Protection of Nature
    Herakleidon Museum
    House for the Elderly People (Argos)
    Iasis
    IOCC (International Orthodox Christian)
    J. F. Costopoulos Foundation
    Jenny Karezi Foundation
    Jewish Museum of Greece
    Kentro Zois
    Life Line Hellas
    Macedonian Museum of Contemporary Art
    Make a Wish
    Medasset
    Medecins du Monde
    Medecins sans Frontieres
    Nestor
    Network For Children’s Rights
    NGO Light of Africa
    Nosilia
    Oasis
    Panhellenic Association of Friends of the Multi-membered Families
    Paul and Alexandra Canellopoulos Foundation
    Pediatric Trauma Care
    PIKPA Voulas - Pentelis
    Pnoe
    Protection of the Unborn Child Association
    Sikiarideio Foundation
    SOS Villages
    Summer Camps Happy Children - Happy Youth
    Support Ethiopian Children Association
    Theotokos Foundation
    Therapeutic Riding Association of Greece
    Unesco
    Unicef
    World Pharmacists NGO
    WWF
  • Alpha online Term Deposit with Bonus AWB AMB APH (IVR) APH (Agent) ATM ΚΑΣ
    Application to open an Alpha online Term Deposit with Bonus
    View Alpha online Term Deposit with Bonus details
    Management of applications
    Change a connected account
    Early liquidation
    Alpha online Term Deposit AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Application to open an Alpha online Term Deposit
    View Alpha online Term Deposit details
    Management of applications
    Change a connected account
    Early liquidation
    * at a 20% discount compared to the cost at the Branch
    ** to/for a credit card
    Online Applications AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Activate, Manage & Deactivate Additional Password Services
    Add accounts, cards, loans and investments to the subscriber's profile
    Request connection of a portfolio of shares
    **
    Change card PINs
    **
    Change the subscriber's User ID and Password
    Change the contact details in the subscriber's Alpha e-Banking profile
    Activate/deactivate electronic statements for accounts, cards and loans - Alpha e-Statements service
    Apply to receive notifications of account, card and e-banking transactions - Alpha alerts service
    Order a chequebook
    *
    *
    Submit / Cancel a fixed-amount standing order
    Block/unblock a deposit account
    Report card loss/theft
    Load/Unload prepaid cards
  • Product management AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Request the issue of new card PIN
    Change card PIN
    Transfer Bonus points between Bonus cards
    Load/Unload prepaid cards
    Add/remove products to/from the subscriber's profile
    Manage your Alpha online Term Deposit
    Subscription management AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Select products to appear in the "Overview" screen
    Define "Friendly Names" for products
    Define product usage rights
    Save favourite transfers & payments
    Choose the order in which products and favourite transactions will appear in the "Overview" screen
    Submit/cancel standing orders
    Define/remove recurring transfers
    Additional services management AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Manage Additional Password Services
    Activate/deactivate the Alpha e-statements service (for accounts, cards, loans)
    Activate/deactivate the Alpha alerts service (for accounts, cards and e-banking transactions)

Alpha e-Banking Services for Individuals - Working Hours

Alpha Web Banking Alpha Mobile Banking Alpha Phone Banking
210 326 0000
ΑΤΜ ACTCs
24 hours / 7 days 24 hours / 7 days
Automated
IVR Service
Αgent
24 hours / 7 days Daily 
8:00 – 22:30 
24 hours / 7 days Branch working hours

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately «suspicious» e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
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