List of Services

Browse the complete list of the services available via each Alpha e-Banking channel.
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Information
  • Accounts AWB AMB APH (IVR) APH (Agent) ΑΤΜ ACTC
    Total balance of deposit accounts (Euro)
     
     
     
    Account balances (Euro, FC)
     
    Account activity & additional information
    *
     
    Information on incoming orders
    **
     
     
    **
     
     
    Status of cheques
     
     
     
    Electronic account statements (Alpha e-Statements)
     
     
     
    Withdrawable balance
     
     
     
     
    ***
     
    * last 10 transactions   **information available from 1.5.2010 onwards ***in accordance with the provisions in force
    Cards AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Total current balance of cards
     
     
     
    Balance of Alpha Bank cards
     
    Last transactions of Alpha Bank cards*
     
     
    Older transactions of Alpha Bank cards
     
     
     
    Bonus points of Alpha Bank cards
     
     
    Bonus points transfer history
     
     
     
     
    Electronic card statements (Alpha e-Statements)
     
     
     
    * after the issuance of the last statement
    Loans AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Total balance of loans
     
     
     
    Housing loan balance
     
     
    Housing loan activity (10 last transactions)
     
     
    Balance of Alpha Revolving / Alpha 700 loans
     
    Alpha Revolving and Alpha 700 loan activity (10 last transactions after the issuance of the account statement)
     
    Electronic loan statements (Alpha e-Statements)
     
     
     
    Investments AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Alpha Finance share portfolio
     
     
    Alpha Mutual Funds portfolios
     
     
     
    Alpha Gold Personal Banking portfolio
     
     
     
    Alpha Private Banking portfolio
     
     
     
    Term deposits
     
     
     
    Information of general interest AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Calculation of tax deduction according to income
     
     
     
    Transactions that count in tax deduction
     
     
     
    Foreign exchange rates
     
     
     
     
     
    Alpha Mutual Funds prices
     
     
     
     
     
  • To Alpha Bank - Immediately (1) AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Transfer between accounts registered in the subscriber's profile
    *
     
    Transfer to a third-party account (or to an account not registered in the subscriber's profile)
     
    **
     
    Transfer to Alpha Bank accounts registered in the subscriber's profile from a card or loan
     
     
     
    Cash deposit
     
     
     
     
    Immediate transfers with the Alpha Quick Transfer service
     
     
     
     
     
    (1) Transactions available from 7:00 to 23:30
    * between accounts connected to the card ** up to €1,500 per day
    To Alpha Bank - at a future date AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Transfer between deposit accounts
     
     
    Transfer to a third-party deposit account(2)
     
     
     
    Define recurring transfers between accounts
     
     
     
     
    Cash deposit (in an envelope)
     
     
     
     
     
    (2) A maximum transfer limit of €15,000 per day applies
    To another bank AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Remittance to an account held with a bank in Greece (2)
     
     
     
    Remittance to an account held with a bank abroad (2)
     
     
     
    Immediate transfers with the Alpha Quick Transfer service
     
     
     
     
     
    (2) A maximum transfer limit of €15,000 per day applies
  • Cards - Loans AWB AMB APH ATM ACTC
    Cards issued by Alpha Bank
    * (1)
    Cards issued by other bank
     
    Load prepaid card
    * (1)
    Alpha Loan Revolving / Alpha 700
    * (1)
    Other Consumer/Personal loans
    (1)
    * charging connected account and in cash
    (1) Transactions debiting a connected account are not available from 7:00 to 23:30.
    Greek Public Sector / Public Utility Bills AWB AMB APH ATM ACTC
    A.E.M.Y. S.A./G.N. THIRAS (N.4368/66)
     
     
    Assessed Tax Dues (Income Tax, EN.F.I.A. etc)
    (2)
    (2)
    (2)
    Cadastral survey fees (ktimatologio)
    (2)
    (2)
    (2)
     
    Chambers debt (30+ Chambers)
     
     
    Consignment Deposits & Loans Fund
     
     
    D.E.T.E.P.A.
     
     
    D.E.Y.A. (100+ Water supply / Drainage companies)
     
     
    DEI - INVOICES AND AGENTS
     
     
    D.E.TI.P DIMOU EORDAIAS
     
     
    e - Administrative Fee - Payment
    (1)
     
     
     
     
    E.D.O.E.A.P. - EMPLOYERS
     
     
    E.D.O.E.A.P. - POLICYHOLDERS
     
     
    E.F.K.A. Employer Contribution
     
     
    E.F.K.A. Labor Ticket (Ergosimo)
     
     
     
    E.F.K.A. (LAWYERS ASSOCIATION)
     
     
    E.F.K.A. (O.A.E.E., O.G.A., E.T.A.A., E.T.A.P.-M.M.E.)
     
     
    Electricity bills (D.E.H)
    (2)
    (2)
    (2)
    Ε.Τ.Α.Α.-T.A.N. Announcements
     
     
    E.Y.A.TH. S.A.
     
     
    Fee for the Regulation of Unauthorised Constructions
     
     
    G.O.E.V.
     
     
    ICISnet Electronic Payments
    (1)
     
     
     
     
    Kopaida Fees-P.S.T.E.-P.E. Voiotias
     
     
    Municipal Nursery of Thessaloniki
     
     
    Municipalities debt (70+ Municipalities)
     
    N.P.D.D. O.P.A.N.D.A.
     
     
    O.A.E.D. (Settlement of Loans and Houses)
     
     
    Single Special Penalty for the Regulation of Unauthorised Constructions
    (2)
    (2)
    (2)
     
     
    Τ.Ε.Α.Υ.Ε.Τ.-N.P.I.D.
     
     
    T.M.E.D.E. Guarantee Letters
     
     
    T.O.E.V. Ierapetras
     
     
    Τ.O.E.V. Meramvelou
     
     
    T.O.E.V. Naousa Farmstead
     
     
    T.O.E.V. Papagiannadon
     
     
    T.S.A.Y. - Employer's contributions
    (2)
     
     
    Vehicle Circulation Tax
    (1,2)
    (1,2)
    (1,2)
     
    (1)
    Water supply bills (E.YD.A.P.)
    (2)
    (2)
    (2)
     
    Ε.Τ.Α.Α.-T.S.A.Y.
     
     
    Κ.Ε.Α.Ο.
     
     
    Ο.Α.Ε.Ε (Τ.Ε.Β.Ε. -Τ.Α.Ε. - Τ.S.A.)
     
     
    (1) Transactions available between 07:30 and 23:00
    (2) Payments by credit card are available between 07:30 – 23:00
    Telephony (Fixed, Mobile & Internet) AWB AMB APH ATM ACTC
    COSMOLINE
     
    COSMOTE Mobile
    (2)
    (2)
    (2)
     
    COSMOTE LANDLINE-OTE TV-INDIVIDUALS
    (2)
    (2)
    (2)
    COSMOTE LANDLINE-INVOICES
    (2)
    (2)
    (2)
     
     
    CYTA HELLAS
     
     
    HELLASFON NETWORKS
     
     
    HELLENIC CABLE NETWORKS LTD
     
     
    INALAN-MEDIANET INVEST MIKE
     
     
    METADOSIS WIRELESS ISP
     
     
    MTEL
     
     
    NICTECH
     
     
    NOVA 2Play, 3Play/FORTHNET
     
    NOVA Television
    ΟΤΕΝΕΤ
     
     
    TELLAS
     
     
    TORA DIRECT
     
     
    VIVODI Telecom
     
    VODAFONE Mobile/Fixed
    VOICENET
     
     
    WIND
    (2) Payments by credit card are available between 07:30 – 23:00
    Insurance Companies AWB AMB APH ATM ACTC
    4LIFE DIRECT
     
     
    AEGEAN INSURANCE (PARTNERS)
     
     
    AIG HELLAS SA
    (1)
     
    (1)
     
     
    AIGAION INSURANCE
    (1)
    (1)
    (1)
     
     
    ALLIANZ HELLAS INSURANCE COMPANY SA
    (1)
    (1)
    (1)
     
    (1)
    APEIRON INSURANCE
     
     
    APOLLON S.A. ASSURANCE BROKERS
     
     
    ARAG HELLAS
     
     
    ATLANTIC UNION S.A.
    (1)
    (1)
    (1)
     
    (1)
    ΑΧΑ INSURANCE
    (1)
    (1)
    (1)
     
    (1)
    CNP INSURANCE LTD
     
     
    CROMAR INSURANCE BROKERS SOLE SHAREHOLDER CO. LTD
    (1)
     
    (1)
     
     
    DAS HELLAS
     
     
    DIRECT PLUS INSURANCE
     
     
    DYNAMIS A.E.G.A.
    (1)
    (1)
    (1)
     
    (1)
    ERGO (INSURANCE, LIFE)
    (1)
     
    (1)
     
     
    ERGO (FORMER ΑΤΕ INSURANCE LIFE, FORMER ATE GENERAL INSURANCES)
     
     
    ETHNIKI INSURANCE
     
     
    ETHNIKI INSURANCE - Flexible Payment
     
     
    EUROLIFE ERB (A.E.A.Z., A.E.G.A.)
     
     
    EUROPE G.I.S.A.
     
     
    EUROPEAN RELIANCE
    (1)
    (1)
    (1)
     
     
    EUROPROTECTION INSURANCE BROKERS
     
     
    EUROSTATUS INSURANCE (PARTNERS)
     
     
    FCA INSURANCE HELLAS
     
     
    FUTURE MOVING FORWARD INSURANCE BROKERS
     
     
    GENERALI HELLAS
    (1)
    (1)
    (1)
     
    (1)
    GENIKI PANELLADIKI LTD
     
     
     
    GROUPAMA INSURANCE
     
     
    HELLAS DIRECT
     
     
    HELIOS ASSURANCE BROKERS S.A.
     
     
     
    HORIZON INSURANCE
     
     
    ING Insurance Agency
     
     
    INSURANCE MARKET
     
     
     
    INTERAMERICAN (Anytime Assistance, Anytime Damages, Anytime Life)
    (1)
    (1)
    (1)
     
     
    INTERASCO AEGA
     
     
    INTERLIFE (A.A.E.G.A, INSURANCE CLIENTS)
    (1)
    (1)
    (1)
     
     
    INTERNATIONAL LIFE (A.E. LIFE INSURANCE, A.E.G.A.)
    (1)
    (1)
    (1)
     
     
    INTERSALONIKA A.E.G.A (Insurance Policy Payment, Partners (Advance Payment, Print-Pay))
    (1)
    (1)
    (1)
     
    (1)
    METLIFE A.E.A.Z.
    (2)
    (2)
    (2)
     
    MOTOR INSURER'S BUREAU-GREECE
     
     
    MUTUAL Assurance Brokers
     
    MY DIRECT INSURANCE
     
     
    MINETTA INSURANCES (GENERAL, LIFE)
     
     
    NEQUS BROKERS S.A.-PARTNERS
    (1)
    (1)
    (1)
     
     
    NN HELLAS LIFE
     
     
    NP INSURANCE (CUSTOMERS, PARTNERS PAYMENTS)
     
     
    PERSONAL INSURANCE AEGA
     
     
    PRIME INSURANCE
     
     
    REALDIRECT.GR
     
     
    Q Brokers
     
     
     
    QUDOS INSURANCE (PARTNERS)
     
     
    SFAKIANAKIS INSURANCE BROKERS S.A.
     
     
    S. SPANOS and SONS I.K.E.
     
     
    SYNETERISTIKI INSURANCE
     
     
    U and M HELLAS
     
     
    VOLKSWAGEN BANK-INSURANCE
     
     
    YELLOW BROKERS
     
     
    YDROGEIOS (INSURANCE, Α.Α. & Α.Ε.-PARTNERS)
     
     
    (1) Transactions available between 07:30 and 23:00
    (2) Payments by credit card are available between 07:30 – 23:00
    Other payments AWB AMB APH ATM ACTC
    11880-vrisko.gr
     
     
    520 BARCODE HELLAS
     
     
    AB VASILOPOULOS / ENA CC
     
     
    A.D.M.I.E. S.A.
     
     
    A.E.P.I. SA
     
     
    AGGELIDIS NIKOLAOS PHARMACY
     
     
    A. LIANOS S.A.
     
     
    Α.Ν.Ε.Κ. (SUPERFAST, PARTNERS)
    (1)
    (1)
    (1)
     
     
    Α.Ν.Ε.S. FERRIES
     
     
    ACS (ATHENS, COURIER)
     
     
    AEGEAN SEA S.C.
     
     
    AEGEAN MOTORWAY SA
     
     
    AEGEAN SPEED LINES
     
     
    AFOI NASOPOULOI S.A.
     
     
    ARGO HELLAS
     
     
    ASTRAZENECA S.A.
     
     
    Athanasios Karabassis and Co. E.E.
     
     
    ATTIKES DIADROMES S.A.
    (1)
    (1)
    (1)
    (1)
     
    AUTODIAXEIRISI-AUTODIA
     
     
    AVIN
     
     
    AVON COSMETICS
     
    BED AND BATH
     
     
    BENAKI PHYTOPATHOLOGICAL INSTITUTE
     
     
    BETSHOP
     
     
    BLUEGROUND
     
     
    BLUE STAR FERRIES - PARTNERS
     
     
     
    BML SECURITY
     
     
    BMW AUSTRIA BANK
     
     
    BP HELLENIC S.A.
     
     
    BRINKS SECURITY SERVICES S.A.
     
     
    Cardlink S.A.
     
     
    CARGO GROUP E.P.E. (Customs Clearance)
     
     
    CARGO GROUP LOGISTICS E.P.E.
     
     
    CARGO GROUP SERVICES E.P.E.
     
     
    CENTRAL GREECE MOTORWAY S.A.
     
     
    COCA COLA 3E HELLAS AVEE
     
     
    CORAL
     
     
    CORAL POWER-ENERGY PROVIDER
     
     
    CREDICOM CONSUMER FINANCE
     
    CREDIT M S.A.
     
     
    DAIMLER CHRYSLER BANK
     
     
    DnHost
     
     
    Dpam
     
     
    DRIVE S.A.
     
     
    ECONOMIC GROWTH S.A.
     
     
    E.D.A. ATTIKIS S.A.
     
     
    EDENRED - VOUCHER SERVICES SA
     
     
    EETT
     
     
    e-FOOD.GR
     
     
    E. FOTELLIS S.A.
     
     
    ELASTIKA MICHELIN
     
     
    ELASTIKA PIRELLI S.A.
     
     
    ELASTRAK S.A.
     
     
     
    ELPA
     
     
    ELPEDISON ENERGY S.A.
     
     
    ELTREKKA S.A.
     
     
    EMA S.A.
     
     
    EMPORIKI RENT
     
     
    ENERGA – Supply & Trading Of Electrical Power
     
     
    ETAO
     
     
    EUNICE TRADING A.E. (BUSINESS, PRIVATE CUSTOMERS)
     
     
    EUROCATERING S.A.
     
     
    EUROPA SECURITY GROUP
     
     
    FAST FERRIES
     
     
     
    FCA BANK GmbH
     
     
    FCA CAPITAL HELLAS
     
     
    Florentia Karabassi and Co. E.E.
     
     
    FLOUR MILLS KEPENOS S.A.
     
     
    Former EPA Thessalia
     
    G4S CASH SOLUTIONS
     
     
    G4S SEC SYSTEMS MONITORING
     
     
    G4S SECURE SOLUTIONS S.A.
     
     
    G4S TELEMATIX
     
     
    GEA GRAMMO ERATO APOLLON
     
     
    GEFSINUS S.A.
     
     
    GEORGIOS D. ROUSSAKIS S.A.
     
     
    Geotechnical Professionals’ Insurance Fund
     
     
    GERMAN SCHOOL OF ATHENS
     
     
    GHP SERVICE
     
     
    GOLDEN STAR FERRIES
    (1)
    (1)
    (1)
     
     
    GOOD YEAR
     
     
    GREEK YELLOW PAGES
     
     
    GREEN ENVIRONMENTAL
     
     
    GRIGORIS MIKROGEVMATA S.A.
     
     
    GS1 Association Greece
     
     
    HEALTH PLUS S.A.
     
     
    H.E.D.N.O. SA
     
     
    H.E.D.N.O. S.A.-ARTICLE 95/KDD
     
     
    HELLAS PRODUCTS LTD
     
     
    HELLENIC-AMERICAN EDUCATIONAL FOUNDATION
     
     
    HELLENIC LOTTERIES
     
     
    HELLENIC POST S.A.
     
     
    HELLENIC SEAWAYS - PARTNERS
    (1)
    (1)
    (1)
     
     
    HENKEL HELLAS ABEE
     
     
    HERON THERMOELECTRIC S.A.
     
     
    HORSE RACES S.A.
     
     
    I.A.T.A. (BSP, CASS)
     
     
    IATRICA S.A.
     
     
    IFG-FRENCH INSTITUTE OF GREECE
     
     
    ILEKTRONIKO FRONTISTIRIO
     
     
    INFO QUEST TECHNOLOGIES-MI STORE
     
     
    innoview.gr
     
    INTER FINANCE HELLAS GROUP LTD
     
     
    IONIOS SCHOOL AMAROUSIOU S.A.
     
     
    IONIOS SCHOOL S.A.
     
     
    KEN S.A. (Companies, Individuals)
     
     
    KESSARIS SCHOOL
     
     
    KORRES S.A. Natural Products
     
     
    KOUVIDIS EMMANOUIL S.A.
     
     
    L.A.N.E.
     
     
    LIFELINK I.K.E.
     
     
    LINDE HELLAS LTD
     
     
    LYCEE FRANCOHELLEN. DELACROIX
     
     
    MELISSA-KIKIZAS S.A.
     
     
    MERCEDES BENZ HELLAS ΑΕΕ
     
     
    METMPA E.P.E.
     
     
    METMPA S.A. MPAMPALIS
     
     
    MIELE HELLAS E.P.E.
     
     
    MINOAN LINES-PLAFOND
    (1)
     
    (1)
     
     
    MOTODYNAMIKI S.A.
     
     
    MOUHALIS S.A.
    (1)
     
    (1)
     
     
    MSU EXAMS ACG-DEREE COLLEGE
     
     
    MSU EXAMS ANATOLIA COLLEGE
     
     
    NATURAL GAS-GREEK ENERGY Co
     
    NEA ODOS S.A.
     
    NEKYA DIGITAL MARKETING
     
     
    NESPRESSO HELLAS S.A.
     
     
    NESTLE HELLAS S.A.
     
     
    NOBACCO S.A.
     
     
    NOVIBET
     
     
    NRG-Companies
     
     
    NRG-Individuals
     
     
    Ο.Α.Ε.P.
     
     
    ΟΒΙ
     
     
    OLYMPIC BREWERY S.A.
     
     
    OMNINET
     
     
    OMONIA TRANS
     
     
    O.P.A.P.
     
     
    O.P.A.P. S.A.
     
     
    O.P.A.P. INTERNET
     
     
    O.P.A.P Limit Raise
     
     
    ΟPAP VLTs
     
     
    OPAP SERVICES
     
     
    ORPHEE BEINOGLOU S.A.
     
     
    O.T.E. ESTATE S.A.-ENERGY
     
     
    O.T.E. ESTATE S.A.-RENT
     
     
    OTIS ELEVATORS-ESCALATORS
     
     
    PANHELLENIC MEDICAL ASSOCIATION
     
     
    PAN. SYL. FYSIKOTHERAPEYTON-P.S.F.
     
     
    PAPAKI LTD
     
     
    PASOK
     
     
    Paybybank
    (1)
    (1)
    (1)
     
     
    PHARMASERVE LILLY SACI
     
     
    PLAISIO COMPUTERS
     
     
    Pointer.gr
     
     
    PRAKTIKER HELLAS SA
     
     
    PROTERGIA
     
     
    RAFINA-MARMARI CONSORTIUM SHIPPING
     
     
    REVMAena
     
     
    SAFEGUARD SECURITY SYSTEMS
     
     
    SANOFI-AVENTIS ΑΕVΕ
     
     
    SARONIC FERRIES
     
     
    SCIENTIFIC RESEARCH INSTITUTE-P.I.S.
     
     
    SEAJETS
     
     
    SFS HELLASFINANCE CONSUMER
     
     
     
    SOFTONE TECHNOLOGIES S.A.
     
     
    SPARTAN SECURITY LTD
     
     
    STELIOS KANAKIS S.A.
     
     
    STOIXIMAN
     
     
    TEA - EAPAE
     
     
    TELEHEATING SERRON LTD
     
     
    TEO S.A.
     
     
    THEOMITOR SCHOOL
     
     
    TIRESIAS S.A.
     
     
    TORA WALLET
     
     
    TUPPERWARE
     
    UNIMAC
     
     
    UNIVERSITY OF THE AEGEAN E.L.E.
     
     
    VARIO S.A.
     
     
    VIVA WALLET
     
    V. KAFKAS S.A.
     
     
    VOLKSWAGEN BANK
     
     
    VOLTERRA S.A. (Companies, Individual)
     
     
    VOLTON (Companies, Individual)
     
     
    WATT & VOLT S.A.
     
     
    WEB-ARTDESIGN.GR
     
     
    WELLA Hellas
     
     
    Western Union - Paybybank
    (1)
    (1)
    (1)
     
     
    YOU.GR
     
     
    ZENITH GAS
     
    ZENITH POWER
     
     
    (1) Transactions available between 07:30 and 23:00
    Donations for social purposes AWB AMB APH ATM ACTC
    Actionaid Hellas
     
     
    Agapan (Hospice and Palliative Care)
     
     
    Animal Protection Center of Aegina and Agistri
     
     
    Anoixti Agalia
     
     
    Arcturos
     
     
    Association Heart of the Child
     
     
    Association of the Friends of the Agioi Anargyroi Oncology Hospital
     
     
    Benaki Museum
     
     
    Butterfly Bone Health Society
     
     
    Cerebral Palsy Greece
     
     
    Connect Athens IASIS
     
     
    Desmos
     
     
    Dodekanisiaki Melissa
     
     
    Efstathia J. Costopoulos Foundation (Yaya’s Garden - Kalamata)
     
     
    Elepap
     
     
    Elpida
     
     
    Elpida (Hope) - Association οf Parents, Guardians and Friends of Children With Kidney Diseases
     
     
    Ergastiri - Society of Parents, Guardians and Friends of People with Mental Disabilities
     
     
    Ermis - Association of Parents, Guardians and Friends of People with Special Abilities
     
     
    Estia Eseepa
     
     
    Ethelon
     
     
    Fillosia
     
     
    Filozoiki
     
     
    Floga
     
     
    Friends of the Child
     
     
    Goulandris Natural History Museum
     
     
    Greek Action in Africa
     
     
    Greek Alliance for Rare Diseases
     
     
    Greek Guiding Association
     
     
    Greenpeace
     
     
    Hamogelo tou Paidiou
     
     
    Hatzikyriakio Child Care Institution
     
     
    Hellenic Children’s Museum
     
     
    Hellenic Society
     
     
    Hellenic Society for the Protection of Nature
     
     
    Herakleidon Museum
     
     
    House for the Elderly People (Argos)
     
     
    IOCC (International Orthodox Christian)
     
     
    J. F. Costopoulos Foundation
     
     
    Jenny Karezi Foundation
     
     
    Jewish Museum of Greece
     
     
    Kentro Zois
     
     
    Life Line Hellas
     
     
    Macedonian Museum of Contemporary Art
     
     
    Make a Wish
     
     
    Medasset
     
     
    Medecins du Monde
     
     
    Medecins sans Frontieres
     
     
    Museum of Cycladic Art
     
     
    Nestor
     
     
    Network For Children’s Rights
     
     
    NGO Light of Africa
     
     
    Nosilia
     
     
    Oasis
     
     
    Panhellenic Association of Friends of the Multi-membered Families
     
     
    Paul and Alexandra Canellopoulos Foundation
     
     
    Pediatric Trauma Care
     
     
    PIKPA Voulas - Pentelis
     
     
    Pnoe
     
     
    Protection of the Unborn Child Association
     
     
    Sikiarideio Foundation
     
     
    SOS Villages
     
     
    Summer Camps Happy Children - Happy Youth
     
     
    Support Ethiopian Children Association
     
     
    Theotokos Foundation
     
     
    Therapeutic Riding Association of Greece
     
     
    Unesco
     
     
    Unicef
     
     
    World Pharmacists NGO
     
     
    WWF
     
     
  • Alpha Smart Save AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Application to open an Alpha Smart Save account
     
     
     
     
    View Alpha Smart Save account details
     
     
     
    Alpha online Term Deposit with Bonus AWB AMB APH (IVR) APH (Agent) ATM ΚΑΣ
    Application to open an Alpha online Term Deposit with Bonus
     
     
     
     
    View Alpha online Term Deposit with Bonus details
     
     
     
    Management of applications
     
     
     
     
    Change a connected account
     
     
     
     
    Early liquidation
     
     
     
     
    Alpha online Term Deposit AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Application to open an Alpha online Term Deposit
     
     
     
     
    View Alpha online Term Deposit details
     
     
     
    Management of applications
     
     
     
     
    Change a connected account
     
     
     
     
    Early liquidation
     
     
     
     
    Cards AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Prepaid card issuing
     
     
     
     
    Debit card issuing (Visa, Mastercard, American Express)
     
     
     
     
    Request the issue of a new PIN for a debit or credit card
     
     
     
     
    Report the loss or theft (for immediate cancellation)
     
     
     
     
    Card activation
     
     
     
     
    Modify a cards’ limit for cash withdrawals
     
     
     
     
    Modify the limit of a debit card
     
     
     
     
    Modify direct debit details
     
     
     
     
    Manage linked bank accounts with any of your cards
     
     
     
     
    Reissuance of a card due to damage
     
     
     
     
    Load / Unload prepaid cards
     
    Online Applications AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Activate, Manage & Deactivate Additional Password Services
     
     
     
     
    Add accounts, cards, loans and investments to the subscriber's profile
     
     
     
     
    Request connection of a portfolio of shares
     
     
    **
     
    Change card PINs
     
     
     
    **
     
    Change the subscriber's User ID and Password
     
     
    Change the contact details in the subscriber's Alpha e-Banking profile
     
     
     
     
    Activate/deactivate electronic statements for accounts, cards and loans - Alpha e-Statements service
     
     
     
     
    Apply to receive notifications of account, card and e-banking transactions - Alpha alerts service
     
     
     
     
    Order a chequebook
    *
     
     
    *
     
     
    Submit / Cancel a fixed-amount standing order
     
     
     
     
    Block/unblock a deposit account
     
     
     
     
    * at a 20% discount compared to the cost at the Branch
    ** to/for a credit card
  • Product management AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Request the issue of new card PIN
     
     
     
     
    Change card PIN
     
     
     
     
     
    Transfer Bonus points between Bonus cards
     
     
     
     
    Load/Unload prepaid cards
     
     
    Add/remove products to/from the subscriber's profile
     
     
     
    Manage your Alpha online Term Deposit and Alpha online Term Deposit with Bonus
     
     
     
     
    Subscription management AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Select products to appear in the "Overview" screen
     
     
     
     
    Define "Friendly Names" for products
     
     
     
     
    Define product usage rights
     
     
     
     
    Save favourite transfers & payments
     
     
     
    Choose the order in which products and favourite transactions will appear in the "Overview" screen
     
     
     
     
    Submit/cancel standing orders
     
     
     
     
    Define/remove recurring transfers
     
     
     
     
    Manage the Alpha Quick Transfer option
     
     
     
    Manage the PIN & Fingerprint option
     
     
     
    Additional services AWB AMB APH (IVR) APH (Agent) ATM ACTC
    Manage Additional Password Services
     
     
     
     
    Activate/deactivate the Alpha e-statements service (for accounts, cards, loans)
     
     
     
     
    Activate/deactivate the Alpha alerts service (for accounts, cards and e-banking transactions)
     
     
     
     
    Customer details update by online document submission
     
     
     
     
     

Alpha e-Banking Services for Individuals - Working Hours

Alpha Web Banking Alpha Mobile Banking Alpha Phone Banking
210 326 0000
ΑΤΜ ACTCs
24 hours / 7 days
24 hours / 7 days
Automated IVR Service Αgent
24 hours / 7 days Daily 8:00 – 22:30
24 hours / 7 days
Branch working hours

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
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