Why is it required to provide details to the Bank?

According to the legislation currently in force, a special regulatory framework has been established in order to:

  • ensure the integrity of the banking system, and 
  • protect the legal interest and safeguard the financial transactions of all people. 
In line with the above regulatory framework, banks are required to refrain from executing any transaction unless they have confirmed and verified in advance the identity of the person involved in the transaction.

They are further required to request from their Customers to provide documentation, such as legal establishment documents, customer identification documents, income tax payment note and/or tax return, transaction receipts etc., and maintain such documentation in files.

Therefore, when the Bank requests your details for a transaction or for the commencement or continuation of your banking relationship, you should know that it applies the requirements of the applicable laws, as it is obliged to do so.

For details about the identification procedure, see the relevant informative leaflet.


Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection.