Important Notice (21.9.2016): For your safety, we would like to inform you that there is an ongoing attempt to intercept data (User ID, Password, Additional Password) through misleading e-mail messages (phishing e-mails). Learn more
By choosing temporary deactivation, from Services > Additional Password > Service Status > Temporary Deactivation, you deactivate the Additional Password services temporarily. During this period, you will not be able to execute transactions which require an Additional Password. You can re-activate the service at no charge by calling at 210 326 0000 (daily, from 08:00 to 22:30). This option is recommended if your password generation device or your mobile phone on which you have installed the Alpha Safe Access has been temporarily misplaced.
By choosing service deactivation, from Services > Additional Password > Service Deactivation, your profile in the Additional Password Services is deactivated permanently. After this deactivation, you will no longer be able to execute transfers to accounts not registered in your profile and you will be able to log in to the Alpha Web Banking using your User ID and Password only. If you wish to regain access to Additional Password Services, you should submit a new application to activate the Additional Password Services (Services > Additional Password), for a one-off fee of €8.