What's the difference between temporary deactivation and service deactivation?

By choosing temporary deactivation, from Services > Additional Password > Service Status > Temporary Deactivation, you deactivate the Additional Password services temporarily. During this period, you will not be able to execute transactions which require an Additional Password. You can re-activate the service at no charge by calling at 210 326 0000 (daily, from 08:00 to 22:30). This option is recommended if your password generation device or your mobile phone on which you have installed the Alpha Safe Access has been temporarily misplaced.

By choosing service deactivation, from Services > Additional Password > Service Deactivation, your profile in the Additional Password Services is deactivated permanently. After this  deactivation, you will no longer be able to execute transfers to accounts not registered in your profile. If you wish to regain access to Additional Password Services, you should submit a new application to activate the Additional Password Services (Services > Additional Password), for  a one-off fee of  €8.

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection.