What type of documents can I submit online either to complete my identification by the Bank or to update one or more of my personal details?

The table below lists the documents which you can use to certify your details in the Bank’s systems without visiting a Branch: 

                                                      Details to be updated and documents which certify them

Certification documents

Tax Registration Number (AFM)

Income

Profession

Home address

Work address

Phone number

Tax Payment Note

YES

YES

YES

Certification of VAT Registration

YES

YES

Electricity / Water Supply Bill


YES

Fixed Telephony Bill

YES

YES

Lease Contract in electronic format

YES

Document issued by a Public Authority

YES

Declaration of Change of Personal Details (TAXISNET)

YES

Form Ε3

YES

YES

Professional Identity Card 

YES

YES

Copy of Salary Statement

YES

YES

Employer's Certificate

YES

YES

YES

Mobile Telephony Bill

YES

Certificate issued by embassy/consulate (for residents abroad)

YES

YES

YES

YES

Letter/SWIFT Code of foreign bank (for residents abroad)

YES

YES

YES

YES


If a document that you have submitted can be used to certify more than one category, the application allows you to update all relevant details. 

For example, if you wish to update your work address by submitting your employer’s certificate, then this document can also be used to update your profession as well as your work phone number. Similarly, by submitting the Tax Payment Note in order to complete the procedure for your identification, the information in the document is also used to update your Tax Registration Number, income and home address. 


     

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
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