What is the MyBank Service and how can I pay through it?

Alpha Bank offers its clients the ability to pay for their electronic purchases through MyBank Service, an electronic service designed for the online purchases. MyBank Service is a Pan-European solution for the payment of purchases through e-shops, by directly debiting your bank account through the secure environment of Alpha Web Banking.

The electronic purchases through My Bank are:

• No need for registration or new passwords
• No need to use your credit cards
• Access by using your Alpha Web Banking credentials
• Payment through debiting your bank account

• Protection of your personal data
• Payment through the secure environment of Alpha Web Banking


• Direct debit to your bank account
• Real time confirmation of payment from Alpha Bank

MyBank Service is offered since May 2016 by the Greek banks, following an initiative of the Hellenic Banking Association (HBA) and is operating in Greece with the support of the Interbanking Systems S.A. (DIAS).

• Use of your bank account for your online purchases
• No need for registration to the e-shop, new codes,  or use of your credit cards
• Your personal data are protected by the secure environment of Alpha Web Banking

Service Operation
• At the time of payment in the e-shop, you select My Bank as payment method and then Alpha Bank from the list of available banks
• You are automatically redirected to the secure environment of Alpha Web Banking, where you login in with your familiar credentials
• The payment details of your purchase order are automatically displayed on screen, without the option to modify them and you select the bank account that you wish to be debited for the purchase
• The message for the successful completion of the transaction appears on screen and you are able to print your payment confirmation voucher
• You are automatically redirected to the e-shop web page

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection.