What is the Additional Password?

The Additional Password is an additional 6-digit code used as an extra security level when executing specific transactions in Alpha Web Banking and Alpha Mobile Banking. By entering this additional password, which you obtain by the generation means available only to you, your money transactions are carried out with higher security!

Alpha Bank currently provides you with two Additional Password generators:

  • the Alpha Safe Access app for smartphones and tablets
  • the option to receive the additional password on your mobile phone, by SMS. 
Regardless of the means that you will initially choose, you must enter the code that is displayed each time in the app or on your mobile phone’s screen, in the corresponding field.

Learn more about the Additional Password Services

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
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