Alpha Bank - Alpha e-Banking for Individuals
Alpha e-Banking   for Individuals
  • 210 326 0000
    Daily 8:00 – 22:30

What d I need to be careful about when carrying out transactions at an ΑΤΜ?

The security of your transactions is also your concern!
When entering your PIN, use your other hand to hide the typing. 
Do not trust anyone offering to assist you in conducting an ATM transaction. 
Make sure that you have taken back your card after the end of the transaction. 
If the ATM captures your card, contact your Bank immediately.
Report the loss or theft of your card immediately at 210 326 0000, 24 hours a day.
PIN stands for “Personal Identification Number”. The Bank will never ask you for it and you must never disclose it to others. 
If you change your PIN, do not replace it with one that is easy to guess (e.g. your birth date). 
Do not reveal your PIN to others. Do not keep your PIN together with your card. You unintentionally make it very easy for someone who finds your card to gain access to your accounts. 

Watch a relevant video of the European ATM Security Team (EAST) from the website of the Hellenic Bank Association  regarding your PIN protection.


Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately «suspicious» e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
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