Important notice (20.6.2018): For your safety, we would like to inform you that there is an ongoing attempt to intercept data (User ID, Password, Additional Password) through misleading e-mail messages (phishing e-mails).
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What are usage rights and which rights are available for each product?
Specific usage rights are available for each product via the Alpha e-Banking services (Alpha Web Banking, Alpha Mobile Banking, Alphaphone Banking). In particular, depending on the product, usage rights are the following:
Accounts:
Inquiry – the right to view the balance and activity of an account
Debit – the right to debit an account, i.e. to carry out transactions using the available balance of that account
Credit – the right to credit an account, i.e. to transfer money to that account
Cards / Loans:
Debit – the right to debit your card or loan, i.e. to carry out transactions using the available credit of that card/loan
Inquiry – the right to view the balance and activity of a card/loan
Payment – the right to make online payments to a card/loan
Investments:
Inquiry – the right to view the balance and activity of your investment products
To manage the usage rights of each one of your products, choose Profile > Profile Settings within the Alpha Web Banking service.
Alternatively, you can call us at 210 326 0000 (daily, from 08:00 to 22:30) and request to be connected to the Alphaphone Banking service, in order to set the usage rights for your products with the help of our specialist Agents.
Useful Security Tips
- Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
- Select access codes that are not easily guessed and are not being used on other systems and services.
- Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
- Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
- Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
- Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
- Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
- Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
- Find here more tips and instruction for your transactions’ protection.