The message "You have reached the maximum number of attempts" appears on my screen. What does it mean?

If you have entered your password or Additional Password incorrectly 5 consecutive times, your access to the alternative networks (Alpha Web Banking, Alphaphone Banking and Alpha Mobile Banking) is automatically locked in the interest of your own security and you can no longer use them.
If you remember your codes and wish to unlock your subscription, you can call us at 210 326 0000 (daily, from 08:00 to 22:30) and request us to unlock you after having your identity verified. Alternatively, you can visit any Branch in order to submit an “unlock” request for your subscription. 
If you have forgotten your Password, you should visit any Branch and request the issue of a new one. You will receive at once a temporary Password, with which you will be able to login again to the Alpha e-Banking services.

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank ( and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection.