Alpha Bank - Alpha e-Banking for Individuals
Alpha e-Banking   for Individuals
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    Daily 8:00 – 22:30

My device does not respond when I press the button. What should I do?

If nothing appears on the display of the device, do not try to open the device or replace the battery. Instead, you should return the device to any Alpha Bank Branch for replacement.

After you return your old device, you can complete your application for a new Additional Password generator (Alpha Safe Access application or the option to receive Additional Passwords via SMS) at the same Alpha Bank Branch or via Alpha Web Banking (go to Services > Additional Password > Additional Password services' status and click the "New  application" button).


Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately «suspicious» e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
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