Alpha Bank - Alpha e-Banking for Individuals
Alpha e-Banking   for Individuals
  • 210 326 0000
    Daily 8:00 – 22:30

My Additional Password Device has lost synchronisation. What should I do?

If you have lost your mobile phone on which you had installed the Alpha Safe Access application or if you suspect that it has been stolen, you can do the following by choosing Services > Additional Password within the Alpha Web Banking service:

- Deactivate temporarily the Additional Password Services ("Temporary Deactivation" option on "Service Status" screen).
- Request a new additional password generation means ("New Application" option on "Service Status" screen).
- Deactivate permanently the Additional Password Services ("Service Deactivation" menu).

Alternatively, you can call us at 210 326 0000 and request to be connected to the Alpha Web Banking service, in order to take appropriate action with the help of our specialist Agents. 

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately «suspicious» e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
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