If I change my e-mail address or my mobile phone number in my Alpha e-Banking services profile, will these changes be made automatically to the services associated with my profile?

Yes, your mobile phone number and e-mail address are associated with various Alpha e-Banking services. More specifically, if you change these contact details, the corresponding details of the following services will also change automatically:

  • Alpha e-Statements
  • Alpha Alerts
  • Alpha online Term Deposit and Alpha online Term Deposit with Bonus
  • Additional Password via SMS.
Check that your personal details are up-to-date, by choosing  Profile > Personal Info.

You can update your personal details via:

  • The Alpha Web Banking service (by entering the Additional Password in order to change your mobile number, fax or phone number), 
  • The Alphaphone Banking service,
  • The Alpha Bank Branch Network.


Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
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