I received a suspicious e-mail which asks for my account details or security codes. What should I do?

Alpha Bank will never ask you for the password you use for the Alpha e-Banking services in any way (by phone or e-mail). This password is personal and you must not reveal it to anyone.

Do not reply to e-mails which appear to have been sent by Alpha Bank and ask for your account and card details or your access codes to the Alpha e-Banking services. They are sent by malicious parties who are trying to interecept your security codes and gain access to the e-banking services or to your personal data. 

Do not follow links included in e-mails or in third party websites leading you to sites which ask you to enter details of your accounts and cards or your security codes. 

Forward any similar suspicious e-mail to the Bank at the following address ebankingsupport@alpha.gr and then delete it from your mailbox, taking no further action.

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection.