I have submitted an application to activate the Additional Password Services and I get a message saying that my application is being processed. When will these services be activated?

After your application has been successfully submitted, registered, you will be contacted by the Bank by phone at the number you have specified in your application. Following your successful verification as a subscriber to the Alpha e-Banking services (Alpha Web Banking, Alpha Mobile Banking, Alphaphone Banking) you can activate the Additional Password Services using the selected password generation means (Alpha Safe Access app or the option to receive Additional Passwords via SMS).

Activation and management of the Additional Password Services are performed via Alpha Web Banking and Alphaphone Banking (not via Alpha Mobile Banking).

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection.