I have lost my mobile phone (where I had installed the Alpha Safe Access application) or the Additional Password Device. What should I do?

If you have lost your mobile phone where the Alpha Safe Access application was installed or the Additional Password Device, you must:
- Temporarily deactivate the Additional Password generation means, if you believe you have temporarily lost it (Services > Additional Password > Service Status > Temporary Deactivation), or
- Submit immediately a request for a new Additional Password generation means (Services > Additional Password > Service Status > New Application), or
- Deactivate the service, if you no longer wish to use it (Services > Additional Password > Service Deactivation).

For details about the Additional Password Services, click here 

For more FAQs regarding the Additional Password Services, click here 

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection.