I have “locked” my card or my Alpha e-Banking subscription when logging in to the system. What should I do?

If you enter your Alpha e-Banking access codes incorrectly for more than five (5) times in a row, your subscription to the Bank’s alternative networks (Alpha Web Banking, Alphaphone Banking and Alpha Mobile Banking) is automatically locked, for your own security.

For instructions on how to unlock your subscription or issue new access codes, choose ‘I have forgotten my subscription codes or “locked” my subscription’.

If you enter your card’s details incorrectly when logging in to the Service with your Alpha Bank card, then this particular card is locked and you cannot use it for logging in to the Online documents update service.

To unlock it, please call our Customer Service at 210 326 0000, daily 08:00–22:30.


Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
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